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amzn / selling-partner-api-models

This repository contains OpenAPI models for developers to use when developing software to call Selling Partner APIs.
Apache License 2.0
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Request for Review - Repeated Denial of Access to Amazon SP-API Roles for Direct Shipping #463

Closed gitty8 closed 3 months ago

gitty8 commented 10 months ago

Sellercentral Case ID: 9196554742

Product/Service: Amazon Selling Partner API

Issue Type: Access / Permissions

Severity: High - Involves PII Handling

Description:

Dear Amazon SP-API Support Team,

I am writing to seek clarification and resolution regarding an ongoing issue we've encountered with the Amazon Selling Partner API (SP-API). We are a private enterprise and the developers' access to SP-API is strictly managed through our company's internal processes. Our requests for enabling direct shipping capabilities have been consistently declined, and the reasons provided have been unclear, particularly in relation to PII concerns.

Background: Each of our applications for direct shipping has been met with rejection. Our most recent application was rejected with the following message:

Sellercentral CaseID 9196554742

Guten Tag!

Vielen Dank für die Rückmeldung.

Wir haben die von Ihnen bereitgestellten Informationen überprüft und festgestellt, dass sie praktisch identisch mit Informationen sind, die in der Vergangenheit von Ihnen oder einem anderen Konto übermittelt wurden. Daher sind Sie nicht berechtigt, auf die von Ihnen angeforderten Amazon SP-API-Rollen zuzugreifen."

Incident Impact: Without access to the necessary SP-API roles, we are unable to implement direct shipping for our customers, which significantly impacts our operational efficiency and customer satisfaction. It also puts us at a competitive disadvantage in the marketplace.

Required Action:

We request a detailed explanation as to why our applications have been identified as identical to previous submissions and how this relates to PII compliance concerns. We seek guidance on the specific changes needed in our application to meet the compliance requirements for the SP-API roles. We would appreciate a review of our case by a senior API access manager to ensure that all the relevant factors and new submissions are being considered fairly. Supporting Information:

Previous Case IDs related to this issue. Documentation on our internal PII handling policies. The latest application submission for SP-API roles. We are committed to maintaining the highest standards of data protection and privacy for our customers, and we assure you that we have stringent measures in place to protect all PII handled through our company systems.

We anticipate your prompt and detailed response to resolve this matter effectively.

Thank you for your attention to this urgent issue.

Best regards,

danielsippel commented 8 months ago

Hey @gitty8 ,

I'm stuck at the same point. Did the SP-API support help you in the meantime?

shreeharsh-a commented 3 months ago

Please reach out to developer support so that we can better help you with issues related to SP API.

Note: SP API or docs related issues / troubleshooting support is managed by a different team. We can help if the issue is related to the content published on this repo.