Open JohnamLane opened 2 years ago
From John on Sept 28:
Hello,
I’ve logged 9280 for this. There are 2 more NRs that I can see.
Jenn – note that NR 2638718 appears to have flipped to draft now. I’ll investigate why they are getting stuck like this and what was done to ‘unlock’ that one.
NR 9385930 - Draft NR 5880142 - Draft
Both NRs say the examiner was the NR service account.
Is this because the client was editing the NR? Transaction histories for both of the NRs don't indicate any client edits (or staff edits for that matter).
@thorwolpert @kialj876 @amichard any ideas?
I reviewed prod again today and there aren't any NRs that are on Hold under the service account. @Sienna-Blumstengel I believe this is resolved in terms of the ops implications, but may need more investigation in terms of root cause. I will email the names unit to say that it has blown over for now, but to please report new instances of the issue.
ServiceNow incident: INC0111003
Contact information
Staff Name: JW Staff Email:
Description
A handful of NRs are showing IN PROGRESS under the name_request_service_account. This cannot be changed in the UI as far as I know. Current list: NR 9385930 NR 5880142
Ops Process