Troubleshooting Guide V1.0

[viraj89]

Description

Create a comprehensive troubleshooting guide for the following Beckn assets:

1. Registry
2. Gateway
3. Protocol Server

The troubleshooting guide should adhere to the following guidelines:

1. Ease of Understanding:

   • The guide should be simple and easy to comprehend for users of all technical levels.

2. Log Access and Location:

   • Provide detailed instructions on how to access the logs for each asset.
   • Include the specific locations of the logs for Registry, Gateway, and Protocol Server.

3. Log Interpretation:

   • Explain how to interpret the logs effectively.
   • Break down log entries into understandable segments.

4. Sequence of Execution:

   • Detail the sequence of events that occur during typical operations.
   • Include flow diagrams or step-by-step sequences to visualize the process.

5. Log Examples:

   • Select specific logs as examples and explain what each log entry signifies.
   • Use real-world scenarios to demonstrate the interpretation.

6. Common Troubleshooting Scenarios (FAQs):

   • Provide answers and steps for common troubleshooting scenarios, such as:
     • Scenario A: I sent a search request from BAP but did not get a response. How do I troubleshoot the issue?
     • Scenario B: I sent a search request and received a NACK response. What should I do next?
     • Scenario C: I sent a search request and encountered a schema validation error. How do I resolve this?

Documentation Requirements:

The troubleshooting guide needs to be documented in the Beckn-ONIX repository and linked to the following:

1. Beckn-ONIX README:

   • Include a link to the troubleshooting guide within the Beckn-ONIX repository's main README file.

2. Starter Kit in Missions Repository:

   • Link the troubleshooting guide in the starter kit documentation within the missions repository.
   • Starter Kit in Missions Repo

Detailed Plan / Checklist:

1. Ease of Understanding

• [ ] Write the guide in simple language, avoiding overly technical jargon.
• [ ] Include definitions or explanations for any necessary technical terms.

2. Log Access and Location

• [ ] Identify the locations of logs for each asset (Registry, Gateway, Protocol Server).
• [ ] Document the steps to access these logs on different environments (e.g., local, cloud).
• [ ] Create a section in the guide dedicated to log access instructions.

3. Log Interpretation

• [ ] Explain the structure and format of logs for each asset.
• [ ] Provide guidance on how to interpret key log entries.
• [ ] Include a glossary or reference section for common log terms.

4. Sequence of Execution

• [ ] Outline the sequence of operations for Registry, Gateway, and Protocol Server.
• [ ] Create diagrams or flowcharts to visualize the sequence.
• [ ] Document the sequence of events for common operations (e.g., search request, transaction processing).

5. Log Examples

• [ ] Select representative logs from real operations.
• [ ] Annotate the logs with explanations of each entry.
• [ ] Include these examples in the troubleshooting guide as a reference.

6. Common Troubleshooting Scenarios (FAQs)

• [ ] Develop a list of common issues and their troubleshooting steps.
• [ ] Write detailed explanations and step-by-step resolutions for each scenario.
• [ ] Organize these scenarios in an FAQ format within the guide.

7. Documentation in Beckn-ONIX Repo

• [ ] Add the troubleshooting guide to the Beckn-ONIX repository.
• [ ] Ensure that the guide is easily accessible from the main README file.

8. Link to Starter Kit in Missions Repo

• [ ] Link the troubleshooting guide in the starter kit documentation in the missions repository.
• [ ] Verify that the link works correctly and is clearly visible.

Expected Outcome:

By completing this checklist, a detailed and user-friendly troubleshooting guide will be available for the Registry, Gateway, and Protocol Server assets. This guide will help users efficiently diagnose and resolve common issues, improving the overall reliability and usability of the Beckn network.

[vbabuEM]

This work has been divided into three issues.

1. Common sections of troubleshooting guide - Ankit - https://github.com/beckn/missions/issues/75
2. Q&A format sections - Venkatesh - https://github.com/beckn/missions/issues/72
3. Interpreting logs - Step by step example of how to interpret logs - Ankit https://github.com/beckn/missions/issues/74

[vbabuEM]

Its been a month since it went into review. Closing the issue. Any suggestions can be incorporated in a different issue.