MACOS: Requires master password on lock every time even though I have it set to unlock with fingerprint

haymez commented 1 month ago

Steps To Reproduce

I have the chrome extension installed and set to unlock with fingerprint as well, not sure if that's relevant.

Set up the desktop app to lock on system lock
Set up to unlock with Touch ID
Close laptop screen
Open laptop screen
Desktop app is locked and requires master password. Never prompts for Touch ID.

Expected Result

I expect the desktop app to prompt for TouchID to unlock the app, like I have it set in the settings

Actual Result

It forces me to use the master password every time.

Screenshots or Videos

No response

Additional Context

No response

Operating System

macOS

Operating System Version

Senoma 14.5

Installation method

Direct Download (from bitwarden.com)

Build Version

2024.7.1 (27455)

Issue Tracking Info

[X] I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

BBGhub commented 1 month ago

Hi there,

Thank you for your report!

I was able to reproduce this issue, and I have flagged this to our engineering team.

If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these.

Thanks once again!

krystof-k commented 1 month ago

I have similar / related issues:

Bitwarden keeps asking for Touch ID when opened but not used
the Chrome extension Touch ID unlock doesn't work if the desktop app is not unlocked; it was working before the latest update

ob1w4nken0b1 commented 3 weeks ago

Steps To Reproduce

I have the chrome extension installed and set to unlock with fingerprint as well, not sure if that's relevant.

Set up the desktop app to lock on system lock

Set up to unlock with Touch ID

Close laptop screen

Open laptop screen

Desktop app is locked and requires master password. Never prompts for Touch ID.

Expected Result

I expect the desktop app to prompt for TouchID to unlock the app, like I have it set in the settings

Actual Result

It forces me to use the master password every time.

Screenshots or Videos

No response

Additional Context

No response

Operating System

macOS

Operating System Version

Senoma 14.5

Installation method

Direct Download (from bitwarden.com)

Build Version

2024.7.1 (27455)

Issue Tracking Info

[x] I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

+1 on this exact issue...extremely uncomfortable bug...

egalev commented 2 weeks ago

Same here, the Mac desktop app sometimes doesn't show the Touch ID option, way too often for a once-in-a-while password reminder.

And the browser extension stopped working if the desktop app is locked. This used to work, and 1Password allows this flow. Very inconvenient having to open and unlock the desktop app every time.

bitwarden / clients