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blogtutor / blog-tutor-support

Custom Support Plugin for NerdPress Clients
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Change Cloudflare/Sucuri cache clear link text #318

Open halounsbury opened 7 months ago

halounsbury commented 7 months ago

Is there a specific reason why we have separate text for the CFE and Sucuri cache clear links?

Screen Shot 2021-07-09 at 10 19 13 AM Screenshot 2024-04-19 at 12 46 14 PM

Does having separate language for these links provide any necessary information to anyone?

Our support team, when explaining to a client how to clear their cache has to check whether the client is on Sucuri or CFE and then provide separate directions depending on which one they're on. It would be much simpler if the link text were the same for both and we could provide the same directions regardless.

blogtutor commented 7 months ago

It helps the clients understand which proxy their site is using. I'm concerned that if we make it a generic term ("Proxy Cache"?) that will lead towards more confusion.

tajstar commented 6 months ago

Why not change it to something like:

Proxy cache (Sucuri) Proxy cache (Cloudflare)

We can simplify the instructions to say Proxy cache while making it still easy to recognize which proxy.

blogtutor commented 6 months ago

I am concerned that "proxy cache" may just confuse people since we don't use that term elsewhere.

How about

Clear Cache (Sucuri) Clear Cache (Cloudflare)

Then we can just tell people to go to NerdPress > Clear Cache. ?

halounsbury commented 6 months ago

Screenshots would still be different and we could get questions like "Why doesn't mine say Cloudflare?"

Do clients actually use this as a clue as to which Firewall they're on, though?

CNoemi94 commented 6 months ago

Do we want to take a poll on this?

I would be on leave as-is side. I understand it's annoying to have two separate screenshots, but this does help show the client is on Cloudflare, which is one of our selling points.

blogtutor commented 6 months ago

I think it's important to leave "Clouflare" and "Sucuri" in the somehow.

What if we doctor the screenshot, so it just says Clear Cache (without a specific proxy) and then when clients see it as this:

Clear Cache (Sucuri) or Clear Cache (Cloudflare)

They hopefully won't be confused?