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boutroslab / CRISPRAnalyzeR

CRISPRAnalyzeR: interactive analysis, annotation and documentation of pooled CRISPR screens
GNU General Public License v2.0
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Unable to load data - disconnected from server #45

Closed jacboero closed 6 years ago

jacboero commented 6 years ago

Hey!

I finally got my data and wanted to test CRISPRAnalyzer, but I don't seem to be able to load my data into the suite (neither online nor if I run it on my own computer). While check of the uploaded files, the error "discconected from server" appears and i have to reload. I saw that other ppl had the same issue and could solve it, by deactivating the fast extraction mode, however that didn't help. Any other suggestions I could try?

Thanks! Jacob

jwinter6 commented 6 years ago

HI Jacob,

sorry for the late reply. Could you please send me some logs? Try it again and after it stalled go to about CRISPRAnalyzer and then Download logs.

Best, Jan

jwinter6 commented 6 years ago

I assume the issue is not required anymore.

18792823 commented 5 years ago 
                                   "require a public IP address to solve this issue"

I am having the same issue. The address of the webinterface I am having is http://192.168.99.101:8000/CRISPRAnalyzeR/ I thought there is a block in the port, but this is what ICT support from my University noticed. "Owing to the private IP (192.168.99.100) there will be no connection available. This is on a private IP range which is not routable over the Internet nor at our University and therefore is not accessible. A public IP is required to access this server, once that is obtained, then traffic should be able to flow to it."

Now, can I please request a public IP address to able to access the port? Best, Mithun