hollabaq86
commented
1 year ago 👋 @king-puddles thanks for reaching out. Since we don't develop BigCommerce's libraries we don't support their libraries, but I'll do my best to offer my two cents on what could be going on. If you continue to encounter issues, I recommend contacting Technical Support referencing this issue and any updates. Again, they're in a similar situation as us in that they can only provide support for Braintree and PayPal libraries, but they'll try to help as best they can!
Anyhoo, my thoughts:
1) Your screenshot is showing 403 error responses when trying to pull down our libraries from our CDN network with the text HTTP/1.1. I'd double check and confirm your integration is making HTTPS requests and has TLS 1.2 set. It probably is, but always worth double-checking.
2) In your second screenshot, there's an error message that says Unable to proceed because the client library of a payment method is not loaded or ready to use. In your browser's developer tools, see if you can set a breakpoint in the file braintree-script-loader on line 31 where it looks like this is breaking and reload the screen to see if you can get any other info about the state of your integration at that moment, or the request headers to verify your making secure requests.
In general, I'm also seeing a lot of Content Security Policy errors so I'd double check that your integration has the following settings to ensure it supports our libraries.
If you're using a specific Bigcommerce plugin, ultimately you may need to contact the folks who develop that plugin for support, or try using a Bigcommerce forum.
Hope this helps!
king-puddles
General information
Issue description
I hope this is the right place for the following query... move or remove if required.
We have, in house, recently rebuilt our Bigcommerce (BC) site using the latest "Peak" theme code base. This was a migration from a much older version of the same theme.
A major issue we are facing in both our development and live environment is that the Credit Card fields on the checkout page appear "disabled". It looks as if the iFrame is loading correctly however the user is unable to enter any information. We are using Braintree as our payment gateway. Please note that we are using BC's "Optimized One-Page Checkout" and are unable to make changes to the checkout page itself. Due to this, we have not touched this page and assume something has been changed behind the curtain by BC or otherwise.
We have reverted back to the old theme we were using and all functionality is working as expected.
Is there something we are potentially missing that could be causing the above? There are no references to Braintree in the theme otherwise. Please see attached screenshots of our console logs for both development and live environments when attempting to use the checkout.
Development
Live