While a rider begins the enrollment process within the Bene fits app, there are several points in the flow when the app performs a "hand-off" that takes the user to an external partner. These point include:
Hand-off to Login.gov or Medicare.gov (identity verification)
Hand-off to the CDT Identity Gateway (eligibility)
Hand-off to Littlepay (bank card enrollment)
The presentation of these hand-offs isn't consistent, and is sometimes clunky, in the current version of the app.
Requirements
Design a transition view "module" with configurable content that can be used for all of the points in the flow described above, as well as for future points of hand-off.
The user recognizes the app is transitioning them to a partner service.
The user understands to what partner service they are being directed to.
The view communicates system status if the transition takes time.
The transition experience for the user is consistent; they recognize when they are transitioning.
srhhnry
commented
3 days ago
Overview
While a rider begins the enrollment process within the Bene fits app, there are several points in the flow when the app performs a "hand-off" that takes the user to an external partner. These point include:
The presentation of these hand-offs isn't consistent, and is sometimes clunky, in the current version of the app.
Requirements
Design a transition view "module" with configurable content that can be used for all of the points in the flow described above, as well as for future points of hand-off.