search

centreon / centreon-open-tickets

Module dedicated to open case on various Ticket systems from Centreon UI
Apache License 2.0
10 stars 25 forks source link

provider ServiceNow onPremise #218

Open gwendalpraud opened 2 years ago

gwendalpraud commented 2 years ago

Hi, It's not an issue but an optimization proposal I would like to use this plugin with the ServiceNow provider but I use an on-premise version of ServiceNow and this plugin doesn't work with an on-premise version. So I modify the file modules/centreon-open-tickets/providers/ServiceNow/ServiceNowProvider.class.php on line 402, 481 and 570. I delete '.service-now.com' on each line and I give the URL:port on the instance field on the interface.

So it works I think you can do this optimization and saying the instance name must contains '.service-now.com' in the field in the case of a saas version Thinks a lot for this plugin

tanguyvda commented 2 years ago

Hello,

thanks for your feedback. we will look into that to have a compatibility between saas and on prem'

have a nice day