Open LamarcusBrown opened 7 years ago
medievalhellspawn999
commented
7 years ago Marc,
One of the most important feature is the dataflow ability to draw how the data source to destination and what nodes are involved. Having this type of knowledge helps simplify the complex. Imagine that you have a hundred different dataflows going from one system to another; each taking a different path. The dataflow feature will help the operators understand how and where the fault may exist.
LamarcusBrown
commented
7 years ago Thank you very much John!
-Marc B.
707-797-7760
eye4hope@gmail.com
"I suggest a new strategy, R2. Let the wookiee win.” ~C3PO
On Sun, Apr 23, 2017 at 7:41 PM, John Nguyen notifications@github.com wrote:
Marc,
One of the most important feature is the dataflow ability to draw how the data source to destination and what nodes are involved. Having this type of knowledge helps simplify the complex. Imagine that you have a hundred different dataflows going from one system to another; each taking a different path. The dataflow feature will help the operators understand how and where the fault may exist.
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Here is a working draft of the project description / introduction:
We DISANAUTS feel there is a very large opportunity in the IT space centered around Tier 1 Support. Using a combined half century of experience with coding, customer service, and IT knowledge, we felt it was not just a unique opportunity, but a shared responsibility to bring this type of service to life.
What do I mean? I mean better tier one internal customer support in every possible way: more informative; easier for the help desk staff and the customer- providing a faster, higher level of service than previously possible; And to provide accurate, real-time data for decision makers; as well as making it more profitable all around.
We do this using Scalable Vector Graphics (SVG) to create a real-time, a highly detailed view inside of complex infrastructures and networks spanning local, metropolitan, continental, and worldwide service deployments. We’re talking about a user-friendly site map that gives a heads-up display of network status at a detailed level; one that can show pathing errors for individual services along with significant related actions, appropriate meta-data, and key factors for risk avoidance.
For example, our map can show a line between OK City and Montgomery that has gone yellow. The service desk will see it instantly on their monitors and have the ability to drill down, through the network layers, to see if the degradation is on the routing, backup, phone home, storage, or VDI portion of the network. They can see if the source of the problem is within the OKC or Montgomery TLA stacks, if it’s deep within the lower network, or if it’s somewhere along the WAN-path; just with one or two clicks.
Additionally, they could select one of the sites and see the list of scheduled outages … or if this is the origination of an unplanned outage, they can create a bulletin, that is, if the system hasn’t already identified it as an alarm and automatically submitted a ticket for Incident creation which would set a notification on the metadata pane- to the right.
Simultaneously, this right hand pane will show details of all hosts involved; tickets opened currently for the specified location; …. {Other items/data available in the right hand menu?} Each location has a small status window with links to more detail: Tickets; portal; CSHIP; outstanding orders.
All of which can be manipulated to drill down for specifics while easily coming back out to compare to the big picture {via having a pop out that can be closed/minimized instead of changing web pages} with their monitoring and troubleshooting efforts. By understanding how everything is connected, one can easily identify the potential problem and isolate it before it becomes a random troubleshooting in the dark methodology. Having data flow knowledge of the system will help operators learn and assist in the triage of a troubleshooting effort from a first tier.
This can all be hosted on any webserver. Shows how things are connected together when you click on the 'card/site': it will show different data flows. i.e. phone home; NAS (NetApp); Backups (DD); Storage (3PAR); etc...
A lot of the data centers out there, have really complex networks, but the tier 1 operators have no idea what we're talking about. This tool will help them understand what we're talking about; what their / we're dealing with if there's a problem/incident. I would like to note that numbers and colors are 'proof of concept'; aka not real data- we're not allowed to show the actual data we work with as this is all done within DoD dark space.
This is just a prototype and needs to be cleaned up and refined, but we believe this tool can be a significant game changer for many IT Shops because of its simple, intuitive, yet detailed look directly into
(1st call Resolution; real time information; etc...) Give tier one tier 2 and 3 knowledge for customers, managers, etc...
Very important to mention:
Envision: big screen in the tier 1 data center. Service Desk personnel can have up to manipulate. Customers can also view.
What is the work needed {what app/api/etc needs to be installed/added} on the end-point to make it communicate status across the network????