Prototype New Structure in DTS Portal TEST

[dianamartin]

Using the DTS Service Request Reformat miro board

• more of a drill down, branch logic questions

[dianamartin]

4/26/2024

Build Notes

• [x] Made a new test environment TEST | 26 APR 2024 | DTS | Data and Technology Services Portal

  Add New Fields on service_requests

• Email - already asked
• Workgroup - already asked
• [x] What does your request relate to? (NEW)
  • [x] Setting up of a new employee - (NEW)
  • [x] Requesting something that doesn't exist - NEW PROJECT
  • [x] Requesting an enhancement to something that already exists - FEATURE OR ENHANCEMENT
  • [x] What deliverable are you requesting to update? (NEW)
    • Report
    • Dashboard
    • Map, Web Map/App
    • Data
    • Application
  • [x] Requesting training - NEW CHOICE
  • [x] What kind of training? (NEW)
    • AMANDA
    • Maximo
    • Knack
    • GIS
    • O365
    • Other
  • [x] Requesting access to something - IT SUPPORT
  • Hardware
    • [x] Do we already have this hardware/software? (NEW)
  • Software
    • Yes
    • SHOW - What application (drop down list)
  • [x] Requesting help bc having problems with something - IT SUPPORT
  • SHOW - What application (drop down list)
  • [x] Something else

Build

• [x] Created these fields on the service_requests object table

[dianamartin]

4/26/2024

• [x] Worked on display rules for new form.
  • Original form, 7 display rules
  • New form, 22 display rules, right now..
• New DTS Service Request form
• Display rules are still a funky.. this will be a work in progress for a minute