dianamartin
commented
1 month ago 10/1/24
Synced with Susan D. today, talked to her to figure out what kind of training her team needed and how it came about.
She clarified that her administrative team would be backing up the existing OCE Dispatchers and they wanted to understand their Maximo<>311 process. Those two staff members may be joining her team and Susan said she can wait to get her team trained when Colby (OCE new staff member under Floyd B.). gets customer service representative training.
She has other staff members supporting 311.
- Joana P., has only been supporting the legacy ATD side.
- She's hoping to get more knowledge on the legacy PWD side and help with backlog of CSRs (ex. Urban Forestry)
Susan d. has requested Maximo training for the following users. (EDIT)
She is requesting this training for assisting the Customer Service Reps, especially in times of major weather event.