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codeforamerica / balance

A text message system for checking one's EBT card balance (SNAP benefits and more)
MIT License
46 stars 37 forks source link

Very high rates of "I'm sorry" responses #337

Closed daguar closed 8 years ago

daguar commented 8 years ago

As far as I can tell, Balance is fully down (in that every balance check yields the "I'm sorry..." message.)

What is going on is that Twilio has changed their Transcription API away from transcribing dollar amounts as "$4.60" and instead as "four dollars and sixty cents", so we'll need to start processing natural language English words into numbers if we want to support this. (This gem may help: https://github.com/markburns/numbers_in_words )

I've also reached out to a contact at Twilio and he's pinging the team, though I don't expect we'll receive a response for a few days to a week.

daguar commented 8 years ago

(I've also opened a support ticket)

daguar commented 8 years ago

Added an outage message until we can resolve

daguar commented 8 years ago

This was the issue solved by #343