Web Vault, Browser Extension, Desktop, Android, iOS
Client Version
all
Steps To Reproduce
The first person's Bitwarden app crashed on their cell phone and the problem has been there ever since.
For the second person, the problem just happened until daily use without crash
Expected Result
The password manager server should work
Actual Result
For the two people in question, the apps no longer work with the error message mentioned in the title and the Web Vault only shows an infinite loading symbol for the entries/folders
Vaultwarden Support String
Your environment (Generated via diagnostics page)
Config (Generated via diagnostics page)
Show Running Config
**Environment settings which are overridden:** ADMIN_TOKEN ```json { "_duo_akey": null, "_enable_duo": false, "_enable_email_2fa": true, "_enable_smtp": true, "_enable_yubico": true, "_icon_service_csp": "", "_icon_service_url": "", "_ip_header_enabled": true, "_max_note_size": 10000, "_smtp_img_src": "cid:", "admin_ratelimit_max_burst": 3, "admin_ratelimit_seconds": 300, "admin_session_lifetime": 20, "admin_token": "***", "allowed_iframe_ancestors": "", "attachments_folder": "data/attachments", "auth_request_purge_schedule": "30 * * * * *", "authenticator_disable_time_drift": false, "data_folder": "data", "database_conn_init": "", "database_max_conns": 10, "database_timeout": 30, "database_url": "***************", "db_connection_retries": 15, "disable_2fa_remember": false, "disable_admin_token": false, "disable_icon_download": false, "domain": "*****://********************", "domain_origin": "*****://********************", "domain_path": "", "domain_set": true, "duo_context_purge_schedule": "30 * * * * *", "duo_host": null, "duo_ikey": null, "duo_skey": null, "duo_use_iframe": false, "email_2fa_auto_fallback": false, "email_2fa_enforce_on_verified_invite": false, "email_attempts_limit": 3, "email_change_allowed": true, "email_expiration_time": 600, "email_token_size": 6, "emergency_access_allowed": true, "emergency_notification_reminder_schedule": "0 3 * * * *", "emergency_request_timeout_schedule": "0 7 * * * *", "enable_db_wal": true, "enable_websocket": true, "event_cleanup_schedule": "0 10 0 * * *", "events_days_retain": null, "experimental_client_feature_flags": "fido2-vault-credentials", "extended_logging": true, "helo_name": null, "hibp_api_key": null, "http_request_block_non_global_ips": true, "http_request_block_regex": null, "icon_blacklist_non_global_ips": true, "icon_blacklist_regex": null, "icon_cache_folder": "data/icon_cache", "icon_cache_negttl": 259200, "icon_cache_ttl": 2592000, "icon_download_timeout": 10, "icon_redirect_code": 302, "icon_service": "internal", "incomplete_2fa_schedule": "30 * * * * *", "incomplete_2fa_time_limit": 3, "increase_note_size_limit": false, "invitation_expiration_hours": 120, "invitation_org_name": "Vaultwarden", "invitations_allowed": true, "ip_header": "X-Real-IP", "job_poll_interval_ms": 30000, "log_file": null, "log_level": "info", "log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f", "login_ratelimit_max_burst": 10, "login_ratelimit_seconds": 60, "org_attachment_limit": null, "org_creation_users": "", "org_events_enabled": false, "org_groups_enabled": false, "password_hints_allowed": true, "password_iterations": 100000, "push_enabled": false, "push_identity_uri": "https://identity.bitwarden.com", "push_installation_id": "***", "push_installation_key": "***", "push_relay_uri": "https://push.bitwarden.com", "reload_templates": false, "require_device_email": false, "rsa_key_filename": "data/rsa_key", "send_purge_schedule": "0 5 * * * *", "sendmail_command": null, "sends_allowed": true, "sends_folder": "data/sends", "show_password_hint": false, "signups_allowed": false, "signups_domains_whitelist": "**************", "signups_verify": false, "signups_verify_resend_limit": 6, "signups_verify_resend_time": 3600, "smtp_accept_invalid_certs": false, "smtp_accept_invalid_hostnames": false, "smtp_auth_mechanism": null, "smtp_debug": false, "smtp_embed_images": true, "smtp_explicit_tls": null, "smtp_from": "**************************", "smtp_from_name": "Vaultwarden", "smtp_host": "********************", "smtp_password": null, "smtp_port": 25, "smtp_security": "off", "smtp_ssl": null, "smtp_timeout": 15, "smtp_username": null, "templates_folder": "data/templates", "tmp_folder": "data/tmp", "trash_auto_delete_days": null, "trash_purge_schedule": "0 5 0 * * *", "use_sendmail": false, "use_syslog": false, "user_attachment_limit": null, "user_send_limit": null, "web_vault_enabled": true, "web_vault_folder": "web-vault/", "yubico_client_id": "84861", "yubico_secret_key": "***", "yubico_server": null } ```Vaultwarden Build Version
1.32.0
Deployment method
Official Container Image
Custom deployment method
No response
Reverse Proxy
Apache2
Host/Server Operating System
Linux
Operating System Version
Debian Bookworm
Clients
Web Vault, Browser Extension, Desktop, Android, iOS
Client Version
all
Steps To Reproduce
The first person's Bitwarden app crashed on their cell phone and the problem has been there ever since.
For the second person, the problem just happened until daily use without crash
Expected Result
The password manager server should work
Actual Result
For the two people in question, the apps no longer work with the error message mentioned in the title and the Web Vault only shows an infinite loading symbol for the entries/folders
Logs
No response
Screenshots or Videos
Additional Context