Error screen missing / Crash Handler

[RominaMarchetti]

Currently, the client doesn't display any type of error message whenever the dApp crashes. In order to do this, we need to extract a list of the most common errors the players may have during their experience, and attach a readable text to it.

This message, which should be as friendly as possible, should contain 2 main parts:

• Problem identification
• Details about what cause it and a solution if possible.

Additionally, from the product team we propose for this feature to add some complements:

• Add a copy button to copy the error message. Very useful for when users contact support for help and need to explain the error.
• Button to reload the client.
• Report bug button (TBD)
• Button to contact support vía intercom or discord (https://decentraland.org/help/ or https://decentraland.org/discord/ links)
• A fresh new look.

Links

Figma Notion page

[m3taphysics]

@RominaMarchetti / @olavra this issue was originally raised as high/critical but when should this error message appear? Are you wanting something external like a crash handler? Or a message as part of the usual game flow, because in this case we don't know if there has been a hard crash or not, it will just crash

[RominaMarchetti]

@m3taphysics ohhh, I see. So, the plan was to show this message as part of the flow, but if you say the app will simply crash without giving any hint sounds like our best option it support an external crash handler. Basically because the spirit of this 'error screen' is to give the user as much information as possible on what cause the error to report it. Additionally the ability to restart the dApp.