Request for new or update to existing KB article : VAMC Facility Health Service

[omahane]

Background context

What is the request for? Due to the work done here https://github.com/department-of-veterans-affairs/va.gov-cms/issues/12619, make sure to add the validation information.

Person and team of requester:

• Dave Conlon, Crew Lead

Priority or deadline for request

Choose either Deadline or a priority:

• [ ] Deadline: [name the deadline here]
• [ ] Priority:
  • [ ] Critical - Without this, there is a large negative impact on the majority of editors causing negative consequences within the CMS; Should be completed as soon as possible
  • [ ] High - Without this, there is negative impact on some editors causing negative consequences within the CMS; should be completed within the current sprint
  • [ ] Medium - Without this, there is confusion for editors but not causing negative consequences within the CMS; Should be completed within the next 1-2 sprints
  • [x] Low - This is not currently causing confusion for many editors but would be a nice to have or is something that may be more impactful in the future; Should be completed within the next 3-4 sprints

Is the article associated with an ongoing product or feature update?

• [x] Yes Add the link to the relevant issue
• [ ] No

If requesting a new article:

Audience: Who is this intended for? Who would need this information? (i.e. All editors, only editors for a particular product, Internal use only, etc.)

• [name of product or type of editor]

Related KB articles, if applicable:

• [If you know that related KB articles already exist, link them here]

Any other relevant documentation, if applicable:

• [for example, could be the VA content style guide]

Process

1. Review request and confirm no current, applicable KB article/content exists.
2. Assign to appropriate product team (if the request did not already come from the product team)
3. Draft article content
4. CMS team will review for formatting and writing style guidelines
5. Helpdesk team will review for functionality and editorial tone
6. Publish
7. If the KB is for a specific content type, go to the Content model document for that content type and add link to the new KB article

Acceptance Criteria

• [x] Article is created using KB content style guidelines
• [ ] Article is reviewed by Sitewide CMS
• [ ] Article is reviewed by Helpdesk
• [ ] Article published to KB
• [ ] Impacts on other KB articles have been considered and any necessary changes have been made
• [ ] If necessary, add link to the new KB article in the Content model document for that content type
• [ ] Once published, the person requesting the article has been notified

[mmiddaugh]

I believe this should be done in conjunction with: Review of new or updated KB articles: VAMC facility health service KB articles in support of v1 #14688

[mmiddaugh]

Is this issue a duplicate of #12988?

Since I'm not sure which one might prevail, I'll add this note here also: can we incorporate "How to remove a facility health service" into this one? (See #8552)