Open mmiddaugh opened 4 years ago
@xiongjaneg this relates to a recent VHA DM topic: https://trello.com/c/ve9QID5M time permitting, it might be a good one to discuss at refinement
@mmiddaugh We already discussed Front end prerefinement focusing on Design System upcoming changes. Where does this rank in priority?
It is expected that Veterans will prefer to be taken to
- the specialty page for the chosen facility (where available) or
Do we have specialty pages per facility? I know we have specialty pages per system (e.g. Mental health care at Pittsburgh)
- the relevant service area of the main page for the chosen facility.
This should be doable via anchor links:
@mmiddaugh In order to clean up the ticket body for implementation, I am moving your original expeceted behavior bullet and explanation of why we're not pursuing it to a comment
It is expected that Veterans will prefer to be taken to
- the specialty page for the chosen facility (where available) or
As specialty pages are not universally available for all services and as anchor links should allow us to easily improve usability, let's focus on navigation from the system health service accordion to the facility health service accordion. (Noting that any specialty page or related required health service detail page can be accessed via the link within the accordion)
From refinement:
Max says: 2.
Issue Description
Navigation for VAMC health services at the facility level is different than at the system level and may prove confusing for Veterans.
Current behavior
Health services system-level page has "On this page" jump links.
When a Veteran selects "Mental health care", s(he) is taken to that section on the page and can explore the accordions. Once a facility where a particular service is offered has been clicked, the experience changes. This can increase cognitive load for the Veteran in several ways:
https://www.loom.com/share/1d3509c90cc3440bb4cc62b239ef141b
How might we reduce cognitive load and make it easier for Veterans to connect with care more quickly? (Can we leverage deep links from system accordions to the matching facility accordion?)
Also reported by PAO: VAHELP-7007
Expected behavior
It is expected that Veterans will prefer to be taken to
ACs