Improve training environment workflow and UX

[kevwalsh]

Background

Problem statements

• Trainees get confused about environments
  • URLs can be confusing (eg https://training-1hegto5jxzzxaqtrkgv1fqcvatavb4rr.demo.cms.va.gov)
  • PIV cards don't work, passwords are confusing
• Environment indicator cannot be overridden at https://training-1hegto5jxzzxaqtrkgv1fqcvatavb4rr.demo.cms.va.gov/admin/config/development/environment-indicator/current to make things Training specific
• Config split can't be used for training purposes
• Workflow for updating training is time consuming
• Knowledge Base activity in training environment is not tracked by GA

How might we make this all smoother?

• setting up training.cms.va.gov without CI/CD would go a long way to solving most of the above issues, and improving CMS users' first experience of the CMS.

Affected users and stakeholders

• CMS training team (mainly @xiongjaneg)
• all trainees

CMS Team

Please leave only the team that will do this work selected. If you're not sure, it's fine to leave both selected.

• [x] Core Application Team
• [x] Product Support Team

[rachel-kauff]

Some issues related to training environments were surfaced during CMS experience team's discussion of the login redesign for the Claro launch.

• Related discussion in this thread
• Figma mockup showing all the parts of the login UI that can help orient users to the training environment

[xiongjaneg]

Two remaining potential improvements for consideration:

• Knowledge Base activity in training environment is not tracked by GA
• setting up training.cms.va.gov