IRIS Q&As: Batch 4, Records benefits

[lwalsh617]

Issue

For the launch of Learning Center MVP 1.1, records benefits content needs to be developed based on the following:

• IRIS pension records faqs
• Product guide pages

Content will take the form of a Word document, but will be organized and labeled so that, when final it, it can be easily flowed into learning center page templates currently in Drupal.

Content will meet learning center template requirements.

Content will be tagged per requirements.

Tasks

• [ ] SC to identify IRIS faqs to migrate (Laura)

• [ ] SC to identify any content in the Contact Center that should inform editing of IRIS faqs, or be added as additional content (Laura)

• [ ] SC to develop draft copy and review against content checklist  (Laura)

• [ ] DEPO to review (Beth)

• [ ] SC to copyedit draft (Randi)

• [ ] DEPO to get SME approval (Beth)

• [ ] SC to build Drupal page(s) (Selina, Randi or Laura)

• [ ] SC to proof Drupal page(s) (Randi)

• [ ] DEPO to approve Drupal page(s) (Beth)

• [ ] SC to publish pages (Randi)

• [ ] DEPO to alert SMEs that pages are live (Beth)

• [ ] SC to update R&S status document (Laura)

Acceptance Criteria

• [ ] Page live

Up-to-date content here

Please post most up-to-date content (whether copy deck, Drupal link, or live url) here rather than in comments below.

rs-1.2-records-draft-052421.docx

[bethpottsVADEPO]

@lwalsh617 My initial feedback on the deck you sent via slack:

• Can you do a plain language pass on these articles before I do my substantive edit? I read through them and saw these words, and I think you can use more simple language instead: obtain/poses/comply.

• For the article about military medical facilities, can you address the question right away with whatever the Veteran should do first--contact VA? Contact the medical facility where they received care? Then it seems like the next thing to try if you aren't successful with the first pathway is to contact the NPRC. Since they are closed b/c of COVID, just include the guidance to contact NPRC next, with a note that they are currently closed and fulfilling emergency requests only. Once we're out of the pandemic, we can delete the note and the rest of the answer will be accurate. We won't want to lift the language directly from the NPRC website, so edit that down to something more succinct and in our voice.

• Let's call the FOIA one: Freedom of Information Act (FOIA) FAQs

[lwalsh617]

@bethpottsVADEPO -- I revised the copy deck per your feedback. It's attached to the top of this ticket. LMK if you have questions. Thanks!

[lwalsh617]

@bethpotts -- I made some quick updates to this per our recent CTA/links discussions. Latest is at the top of this ticket.

[lwalsh617]

@bethpottsVADEPO - Checking in on records articles. The IRIS faqs have some high page views. If the attached Word doc looks good in terms of moving forward with the templates I've proposed, I can build them in Drupal before you do an in-depth review. Just let me know. Thanks! rs-1.2-records-draft-052421 (2).docx

[lwalsh617]

Beth, I added page views to this copy deck in case it's helpful: rs-1.2-records-draft-102821.docx

[RLHecht]

Update: This work can be picked up again when there is capacity.