department-of-veterans-affairs / va.gov-team

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Support for screenreader usability sessions from VAOS #55380

Closed outerpress closed 1 year ago

outerpress commented 1 year ago

What does your team need support for? Check all that apply.

VAOS will be running usability sessions with screenreader users. We'll be testing our appointment list updates with Veterans on staging.

We need support during those sessions to help troubleshoot technical issues that users run into. We'll be aiming to recruit both experienced and new screenreader users.

We'll be running 6-12 sessions, and would like to have the screenreader support person join them all. We tentatively plan to run sessions between March 28th and April 4th, but we may push these dates forward by a week or more.

Research plan for more details

Will this new product be released incrementally (for instance 25% of users initially)?

Note: If you checked yes, we'll reach out to discuss details about the content in the react widget.

When do you expect to launch your product to 100% of users?

Please provide an estimated date so our team can create other relevant tickets.

TBD

Supporting artifacts

Please provide supporting artifacts as available.

Will this work be going through the Collaboration Cycle?

We will have completed the staging review by the time this research starts.

When does this work need to be done?

Do you plan to bring this to an upcoming content office hours session?

The design and content has already been reviewed.

Note: If we think this work would benefit from a collaborative session with you, we may ask you to bring it to office hours or set up a separate time to meet.

About your team

Next steps

Once you’ve submitted this ticket, please post a link to this issue in the #sitewide-content-ia Slack channel and tag Randi Hecht.

If you also need engineering support from the Public Websites team, fill out their intake request form.

If you need a page/URL redirected, a URL changed or a vanity URL set up, please submit a Redirect, URL change, or vanity URL request

sara-amanda commented 1 year ago

Research Support

@outerpress - Just checking in to see if you happen to have specific dates and times for your research sessions? We are looking at availability for the timespan you mention in the ticket, and we want to make sure we can participate, as it nears. (We = @SarahKay8 @coforma-terry and myself).

We'll be running 6-12 sessions, and would like to have the screenreader support person join them all. We tentatively plan to run sessions between March 28th and April 4th, but we may push these dates forward by a week or more.

CAIA Availability

March 28 - April 4 accessibility availability:

SK

SS

Thank you so much in advance!

cc: @coforma-terry @SarahKay8

outerpress commented 1 year ago

@Cieramaddox fyi

outerpress commented 1 year ago

@sara-amanda my apologies I typoed - we'll be running sessions through April 14th. Could you update your availability for those dates?

sara-amanda commented 1 year ago

@outerpress so your timespan is 3/28 - 4/14, to confirm, correct?

outerpress commented 1 year ago

Yes, that's right @sara-amanda

sara-amanda commented 1 year ago

Sounds good @outerpress - thank you for confirming! I am amending our original response based on the expanded research window.

Research Support

CAIA Availability

March 28 - April 14 accessibility availability:

SK

SS

cc: @coforma-terry @SarahKay8

coforma-terry commented 1 year ago

Hey @outerpress - Just wanted to check real quick if you had any times penned for these sessions yet? Thanks :) CC @sara-amanda @SarahKay8

outerpress commented 1 year ago

@coforma-terry not yet, but Perigean has started the recruiting process so we should have some sessions scheduled soon! @Cieramaddox and I will keep you updated.

outerpress commented 1 year ago

@coforma-terry Perigean's scheduled our first session for tomorrow at 12pm ET but it looks like y'all aren't available that day. They're working on the rest, so more updates soon :)

coforma-terry commented 1 year ago

@sara-amanda @SarahKay8

coforma-terry commented 1 year ago

@outerpress - both @sara-amanda and @SarahKay8 don't have a free slot for tomorrow, however, @joshkimux may be able to - could you send him an invite ? Thanks!

coforma-terry commented 1 year ago

@outerpress - @joshkimux is maxed out as well - :(

outerpress commented 1 year ago

Thanks for following up @coforma-terry ! We'll do our best and let you after the session if we ran into issues

outerpress commented 1 year ago

@sara-amanda @SarahKay8 we have sessions scheduled! I'm assuming your calendars may have changed so please let me know which of these either of you can attend (if any) along with your email address so I can add you to the session. Many thanks!

All times are ET

P1 Thursday, March 30 12:00pm – 1:30pm

P2 Friday, March 31 12:00pm – 1:30pm

P3 Tuesday, April 4 12:00pm – 1:30pm

P4 Tuesday, April 4 2:00pm – 3:30pm

P5 Wednesday, April 5 12:00pm – 1:30pm

P6 Wednesday, April 5 3:30pm – 5:00pm

P7 Thursday, April 6 1:00pm – 2:30pm

P8 Thursday, April 6 3:30pm – 5:00pm

P9 Monday, April 10 5:00pm – 6:30pm

P10 Thursday, April 13 1:00pm – 2:30pm

FYI @coforma-terry @Cieramaddox

sara-amanda commented 1 year ago

Research Support

CAIA Availability: Sara

@outerpress - I can be available for the following sessions. The two with the asterisks* I have a few meetings that overlap the ends of each session, but it should be ok. Just let me know which ones I should add to my calendar until the invites arrive. Thanks so much!

P6

P7

P8

P9

@coforma-terry @RLHecht @SarahKay8

outerpress commented 1 year ago

Thank you @sara-amanda! I found your Oddball address in Slack and added you to those studies 👍

sara-amanda commented 1 year ago

Thank you @outerpress I accepted those invites. @coforma-terry I updated the capacity calendar as well.

joshkimux commented 1 year ago

@outerpress I can cover P3-P5 and P10 😄 Small note here-- I know y'all usually have a spreadsheet to track participants. A11y folk can add on an extra tab to that spreadsheet for a11y specific concerns and issues. If y'all are able to share that with me, I can get that stood up.

outerpress commented 1 year ago

Thanks @joshkimux ! I'll get you added to those in a sec

SarahKay8 commented 1 year ago

@outerpress Good morning! I'm available for these:

P7
Thursday, April 6
1:00pm – 2:30pm P8
Thursday, April 6
3:30pm – 5:00pm P10 Thursday, April 13 1:00pm – 2:30pm

outerpress commented 1 year ago

@SarahKay8 it looks like we have coverage for those sessions - would you like me to add you anyway as backup? Either way is fine with me :)

SarahKay8 commented 1 year ago

Yep please do! @outerpress the more the merrier

outerpress commented 1 year ago

Alrighty @SarahKay8 I sent ya the party invites 🎉 We're fully covered for the rest of the sessions, thanks all!

joshkimux commented 1 year ago

@outerpress I've put together a spreadsheet for accessibility notes. If possible, I recommend including an a11y specialist in your analysis process too. That might mean setting up additional time to meet with and review this spreadsheet with a specialist ❤️

outerpress commented 1 year ago

This is great, thanks @joshkimux ! I'll put some time on the calendar to review this once the sessions are close to wrapping.

Will y'all want access to the recordings as well?

sara-amanda commented 1 year ago

@outerpress Yes, please!

outerpress commented 1 year ago

We discussed this briefly, but just to confirm can y'all (@sara-amanda @SarahKay8 and @joshkimux) use Keybase to access recordings?

joshkimux commented 1 year ago

@outerpress heads up that I got a conflict for the P10 session I signed up (medical appointment)! It looks like SK will be on that one, so we should be good to go.

Ignore this! It got cancelled. Will be able to make the P10 session.

outerpress commented 1 year ago

We asked Perigean to schedule 3 more participants to try to reach a total of 5 screenreader sessions.

If anyone is available for the following dates, let me know and I'll add you to the invite:

Thank you!

outerpress commented 1 year ago

Tuesday participant was confirmed not to be a screenreader user, so canceled. So two still TBD.

outerpress commented 1 year ago

Alrighty, we have two scheduled, still waiting on the third. Let me know if one of you can attend and I'll add ya to the invite @sara-amanda @SarahKay8 @joshkimux

Both are scheduled for Thursday, April 20 (tomorrow)

Thanks!

RLHecht commented 1 year ago

I believe this ticket is good to close but please reopen if still needed.