Qualitative Data Request

[RLHecht]

Data Type Requested

User Surveys

Date Range Start

07-01-2023

Date Range End

09-30-2023

Product Name(s)

Sitewide Content, Accessibility, and Information Architecture (CAIA)

Product Description

Our team works on the static content across VA.gov. We'd like to look at quarterly Medallia data for the following urls, which have all had the lowest experience ratings on DOMO in the past 3 months. This can help us determine what changes we may need to make to the pages to improve the user experience.

/education/gi-bill/post-9-11/ch-33-benefit /records/get-military-service-records /contact-us /manage-va-debt /claim-or-appeal-status /resources

Survey URL(s), key term(s), case category or type

Everything under and including:

/education/gi-bill/post-9-11/ch-33-benefit/ /records/get-military-service-records/ /contact-us/ /manage-va-debt/ /claim-or-appeal-status/ /resources/

File Delivery Format

One file, different tab for each term/URL

Word Cloud

Yes

VA Email Address(es)

randi.hecht@va.gov

Add Assignee and Labels

If not already done so, please ensure @newworld2616 is set as the assignee for this issue and "VSP-contact-center" and "cc-data-request" are set as labels. Please leave this field as is when submitting.

[newworld2616]

Hi @RLHecht, I have shared the requested data, please verify once, you receive it. Thank you!

[RLHecht]

@newworld2616 thank you so much! Confirming receipt of this. I only quickly looked at this (and this is the first time I'm reviewing Medallia data so am new at this!) but is the /resources tab showing responses for all the pages that fall under /resources or is it just for the url https://www.va.gov/resources/?

[newworld2616]

No problem. Yes, I named each tab based on the requested URL's.

[RLHecht]

I see each url is its own tab but on the Resources tab, how do I tell which resources page it's referring to? For example are there specific readouts for pages like:

/resources/signing-in-to-vagov/ /resources/helpful-va-phone-numbers/

I was looking for data on each of the pages under /resources/.

[newworld2616]

Your urs request was for resources, I only included the all the resources

[newworld2616]

If you would like, I can share new data for those specific urls?

[RLHecht]

I thought putting "everything under and including" would capture all those. Sorry for the misunderstanding! Let me know if I should list out all the /resources pages we have (there are a lot!).

[newworld2616]

Yes, please, could you please add all the resources you looking for. Thank you!

[newworld2616]

I think so too, resources should include all the things you need. Could you please, filter the url's on the file and see you may be able to see all of them if not I will create one.

[RLHecht]

I don't think I see anything showing in the columns to distinguish each of the /resources. I can list out each of them for you.

[newworld2616]

Good morning, Could you send me the url's that you need for the resources so that I could get exact url's that you looking for.

[RLHecht]

For sure. Here they are:

/resources/about-our-va-community-care-network-and-covered-services/ /resources/are-service-dogs-allowed-in-va-facilities/ /resources/ask-va-replaces-iris-and-the-gi-bill-help-portal/ /resources/can-i-be-buried-in-arlington-national-cemetery/ /resources/can-i-get-a-loan-through-my-va-life-insurance-policy/ /resources/can-i-get-a-replacement-gi-bill-benefit-certificate-of-eligibility/ /resources/can-i-get-free-health-care-and-prescriptions-as-a-veteran/ /resources/can-i-plan-ahead-for-my-burial-in-a-va-national-cemetery/ /resources/change-your-address-on-file-with-va/ /resources/choosing-a-decision-review-option/ /resources/choosing-between-urgent-and-emergency-care/ /resources/claim-status-tool-faqs/ /resources/combat-related-special-compensation-crsc/ /resources/commissary-and-exchange-privileges-for-veterans/ /resources/compare-va-education-benefits/ /resources/connected-apps-faqs/ /resources/copay-exemptions-for-american-indian-and-alaska-native-veterans/ /resources/covid-19-testing-at-va/ /resources/creating-an-account-for-vagov/TOTAL /resources/deciding-how-much-life-insurance-to-get/ /resources/decision-reviews-faqs/ /resources/direct-deposit-for-your-va-benefit-payments/ /resources/does-va-cover-nursing-home-assisted-living-or-other-long-term-care/ /resources/ds-logon-faqs/ /resources/eligibility-for-community-care-outside-va/ /resources/evidence-to-support-va-pension-dic-or-accrued-benefits-claims/ /resources/find-apps-you-can-use/ /resources/get-a-premium-my-healthevet-account/ /resources/getting-a-gi-bill-extension/ /resources/gi-bill-and-other-va-education-benefit-payments-faqs/ /resources/gi-bill-wave-faqs/ /resources/government-headstones-and-markers-faqs/ /resources/helpful-va-phone-numbers/ /resources/how-are-pension-benefits-and-disability-compensation-different/ /resources/how-can-i-stay-informed-about-covid-19-vaccines-at-va/ /resources/how-can-i-verify-my-identity-on-vagov-if-i-live-outside-the-us/ /resources/how-do-i-change-my-name-in-my-deers-record/ /resources/how-do-i-get-college-credits-for-my-military-service/ /resources/how-to-change-direct-deposit-information-for-va-benefits/ /resources/how-to-change-your-address-in-your-vagov-profile/ /resources/how-to-change-your-legal-name-on-file-with-va/ /resources/how-to-check-in-with-your-smartphone-for-some-va-appointments/ /resources/how-to-check-your-va-claim-appeal-or-decision-review-status-online/ /resources/how-to-download-and-open-a-vagov-pdf-form/ /resources/how-to-file-a-va-travel-reimbursement-claim-online/ /resources/how-to-find-out-if-you-should-get-a-higher-tsgli-payment/ /resources/how-to-get-community-care-referrals-and-schedule-appointments/ /resources/how-to-get-free-language-assistance-from-va/ /resources/how-to-get-help-with-concerns-at-a-va-health-facility/ /resources/how-to-get-your-medical-records-from-your-va-health-facility/ /resources/how-to-report-the-death-of-a-veteran-to-va/ /resources/how-to-set-up-direct-deposit-for-va-travel-pay-reimbursement/ /resources/how-va-education-benefit-payments-affect-your-taxes/ /resources/how-we-determine-your-percentage-of-post-911-gi-bill-benefits/ /resources/how-we-determine-your-post-911-gi-bill-coverage/ /resources/how-your-reason-for-withdrawing-from-a-class-affects-your-va-debt/ /resources/in-state-tuition-rates-under-the-veterans-choice-act/ /resources/life-insurance-if-you-have-preexisting-conditions/ /resources/managing-your-vagov-profile/ /resources/montgomery-gi-bill-refunds/ /resources/my-healthevet-faqs/ /resources/my-healthevet-on-vagov-what-to-know/ /resources/non-compensable-disability/ /resources/onet-interest-profiler-career-assessment/ /resources/presumptive-cancers-related-to-burn-pit-exposure/ /resources/privacy-and-security-on-vagov/ /resources/reimbursed-va-travel-expenses-and-mileage-rate/ /resources/reimbursement-of-non-va-prescriptions-or-medical-expenses/ /resources/request-a-discharge-upgrade-or-correction/ /resources/requesting-a-replacement-government-headstone-or-marker/ /resources/separation-health-assessment-for-service-members/ /resources/should-i-create-a-logingov-or-idme-account-to-sign-in-to-vagov/ /resources/signing-in-to-vagov/ /resources/submitting-a-financial-status-report-va-form-5655/ /resources/the-pact-act-and-your-va-benefits/ /resources/the-veterans-health-information-exchange-vhie/ /resources/va-covid-19-debt-relief-options-for-veterans-and-dependents/ /resources/va-debt-management/ /resources/vas-duty-to-assist/ /resources/va-tier-1-copay-medication-list/ /resources/verifying-your-identity-on-vagov/ /resources/verify-school-enrollment-for-dea-benefits/ /resources/veteran-identification-card-vic-faqs/ /resources/vetext-for-va-health-care-reminders-and-updates/ /resources/waivers-for-va-benefit-debt/ /resources/what-does-burial-in-a-va-national-cemetery-include/ /resources/what-if-i-cant-sign-in-to-vagov-because-my-password-doesnt-work/ /resources/what-if-i-dont-want-a-fiduciary-anymore/ /resources/whats-a-veteran-health-id-card-vhic-and-how-do-i-get-one/ /resources/what-your-claim-status-means/ /resources/what-your-decision-review-or-appeal-status-means/ /resources/will-i-have-to-pay-back-the-gi-bill-benefits-i-used-if-i-fail-a-class/ /resources/your-civil-rights-and-how-to-file-a-discrimination-complaint/ /resources/your-intent-to-file-a-va-claim/

Thank you so much!

[newworld2616]

No problem, I will start working on it!

[newworld2616]

Hi @RLHecht , I have shared the data please verify once you receive it. Also, there are 4 URL's I was not able to locate on the Medallia.

[RLHecht]

Thanks so much @newworld2616! I just saw the spreadsheet. I really appreciate it. Which 4 urls couldn't you locate?

[newworld2616]

No problem, /resources/about-our-va-community-care-network-and-covered-services/ this link and I marked on the file somehow when I saved it and open it, it does not show now. I apologize for the inconvenience.