Open UXCamG opened 3 months ago
Subject: Invitation to “Reimagining Technical Support” Workshop
Dear Members of Leadership,
The VA.gov Veteran Support team is pleased to announce an upcoming workshop on reimagining our Technical Support approach. We will explore innovative ways to improve our support processes as we strive to enhance our services and better meet users' needs. Your expertise and insights will prove invaluable in this mission, so we’d like you to attend.
Workshop Overview
In this collaborative workshop, we will brainstorm and develop strategies for transforming Technical Support. We’ll explore new methods and technologies to create a more efficient, user-friendly, and practical support system.
Key Objectives
Preparation for the Workshop
To ensure a productive session, we need your insights and concerns related to the current level of technical support. Your insights will help us focus the discussion and prioritize critical issues.
Please reply with your most pressing issues by [specific date]. Consider the following:
Note: Please determine if you can access Mural visual work platform software on the VA network.
Your participation is crucial in helping to shape the future of VA.gov Technical Support. We are grateful for the opportunity to work together and look forward to your contributions. Please don’t hesitate to contact us if you have questions or need further information.
Regards, VA.gov Veteran Support
[
Subject: Invitation to “Reimagining Technical Support” Workshop
Dear Members of Leadership,
The VA.gov Veteran Support team is pleased to announce an upcoming workshop on reimagining our Technical Support approach. We will explore innovative ways to improve our support processes as we strive to enhance our services and better meet users' needs. Your expertise and insights will prove invaluable in this mission, so we’d like you to attend.
Workshop Overview
In this collaborative workshop, we will brainstorm and develop strategies for transforming Technical Support. We’ll explore new methods and technologies to create a more efficient, user-friendly, and practical support system.
Key Objectives
Preparation for the Workshop
To ensure a productive session, we need your insights and concerns related to the current level of technical support. Your insights will help us focus the discussion and prioritize critical issues.
Please reply with your most pressing issues by [specific date]. Consider the following:
Note: Please determine if you can access Mural visual work platform software on the VA network.
Your participation is crucial in helping to shape the future of VA.gov Technical Support. We are grateful for the opportunity to work together and look forward to your contributions. Please don’t hesitate to contact us if you have questions or need further information.
Regards, VA.gov Veteran Support
[
I will review text and add recipients before we send out. Camille is going to add calendly survey to get responses on available times.
Hi @uxcamg - I made some slight edits to this email. I think it is good to go. I need to pull together the list of names but let's plan to send this out first thing Monday. Thank you!
Subject: Invitation to “Reimagining Technical Support” Workshop
Dear all,
The VA.gov Veteran Support team is pleased to announce an upcoming workshop on reimagining our VA.gov technical support approach. We will explore ways to improve our support processes as we strive to enhance our services and better meet users' needs. Your expertise and insights will prove invaluable in this mission, so we’d like you to attend.
Workshop Overview
In this collaborative workshop, we will brainstorm and develop strategies for transforming VA.gov technical support. We’ll explore new methods and technologies to create a more efficient, user-friendly, and practical support system.
Key Objectives
Preparation for the Workshop
To ensure a productive session, we need your insights and concerns related to the current level of technical support. Your insights will help us focus the discussion and prioritize critical issues.
Please reply with your most pressing issues by [specific date]. Consider the following:
Additionally, please follow this link to let us know your availability for attending this one hour workshop. Once we have everyone's availability we will send out a calendar invite with additional information for preparing for the workshop.
Your participation is crucial in helping to shape the future of VA.gov Technical Support. We are grateful for the opportunity to work together and look forward to your contributions. Please don’t hesitate to contact us if you have questions or need further information.
Regards, Chante and the VA.gov Veteran Support Team
Sounds good @chante!
@Chante Sounds like a plan!
The pilot is scheduled on June 20th.
@chante, did you have the list of individuals you wanted the invite to go to?
@chante and I met today and covered the list of individuals. I have sent out the email and we will cover availability on our monthly sync with EVSS and VEO.
CC @UXCamG
Available dates will be included in a Poll. The ticket will be updated with the actual date of the workshop.
@kimberley2023-CSM @clantosswett @atmiddleton We have 2 invitees that have responded with their availability. I sent out a reminder email on July 10th, for the invitees to share their availability.
Phase one of the reimagining technical support workshop was complete on 7/17/2024.
@kimberely2023-csm sent another invite to leadership for a workshop session on August 15th.
Marlee has declined.
Lana confirmed that both of the proposed times work for her on August 15th .
Hi Team, I have created a deck for other contact center teams to conduct a self-guided independent workshop .
-Facilitation guide -Workshop overview -Mural EVSS -Mural VEO
The goal of this workshop is to collaboratively explore and reimagine technical support strategies to enhance customer satisfaction and efficiency. This session will involve brainstorming, prioritizing ideas, and developing actionable plans.
Introduction and Welcome
[ ] Start with a warm welcome and introduce the purpose and agenda of the workshop.
[ ] Set expectations and explain the workshop's structure.
Icebreaker Activities
[ ] Conduct icebreakers to make participants comfortable and encourage interaction.
Facilitate Discussions
[ ] Guide discussions and activities to ensure they remain focused on achieving the workshop objectives.
[ ] Encourage participation from all attendees and manage time effectively.
Capture Insights
Record key points, ideas, and insights from discussions and activities.
Summarize and Review
[ ] At the end of each segment, summarize the main points and ensure everyone is aligned.
[ ] Review the outcomes of the workshop and highlight key takeaways.