Closed pacerwow closed 1 month ago
Are any updates needed to the product guide? If not, we can submit without the video and see if they think we should create one. What do we think? Is a video a good the right thing to do? I'm not intimately familiar yet with the needs of Contact Center Reps, so it's hard to make that call without more information - but if the team has background info that could be helpful in decision making.
Do we need to update the BDD guide? Reach out to Contact Center to find out.
Both product guides have been updated and shared for internal review. Once approved internally, will create the CC tickets.
There is also a new doc, proposing new process for updating the product guide https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/disability/526ez/product/526ez%20Product%20Guides.md
Drafts are in sharepoint https://dvagov.sharepoint.com/:f:/r/sites/vaabdvro/Shared%20Documents/Disability%20Benefits%20Experience/Documentation/Drafts?csf=1&web=1&e=Bq1VNW
Both Product Guides look great!! I added a couple of minor comments in the Claims Product Guide - adjust at your discretion. Ship it.
Thanks @pacerwow! All comments have been addressed. Will move to the next step which is creating the CC tickets
Example of headings cleanup. Many lines were improperly labelled, making it difficult to view hierarchy and some sections were missing from the table of contents
Issue Description
As a Contact Center rep I want 526 toxic exposure documentation and information available to me so that I can support Veterans when they call in with questions about the toxic exposure section of the 526 form.
Tasks
Acceptance Criteria
Out of scope:
How to configure this issue
product support
,analytics-insights
,operations
,service-design
,Console-Services
,tools-fe
)backend
,frontend
,devops
,design
,research
,product
,ia
,qa
,analytics
,contact center
,research
,accessibility
,content
)bug
,request
,discovery
,documentation
, etc.)