Open humancompanion-usds opened 2 months ago
Full PDF report from the Veteran-facing Forms team: Form status and Form Upload Assistive Tech Usability Study Retro.pdf
Four assistive tech retros are now complete, with 2 additional retros from product teams (AskVA and Forms). Next step is to synthesize, waiting for Robyn Singleton who wants to be involved.
Description
(This is borrowed from the work of the Forms team, specifically @jeana-adhoc and @rachelshearerux, on 2 recent studies)
The Veteran Facing Forms team participated in two separate studies in June and July 2024. The form status and form upload usability studies included users of assistive technology.
Only 2 participants out of 6 were able to start the study on their device.
Testing with users of assistive technology has been a north star of the research practice on VA.gov. When those users can't access the study from their device, it frustrates researchers and participants.
A retro was held with the designer-researchers and product manager on the Veteran Forms Team, a designer-researcher from My VA, and 3 CAIA accessibility support staff who supported these research sessions.
In total, CAIA attended 13 of the scheduled 17 assistive tech studies. Over half of those studies (7) were either no shows (3) or the participant did not use the technology they identified on the screener (4). In the remaining 6 studies CAIA worked patiently with the participants to try to enable screen sharing, and at times even coaching/training the participants in how to use their assistive tech. In the end, only 2 participants were able to start the study.
Key findings
Recommendations
Magic wand ideas
If you had a magic wand to create your ideal research session what would it look like?
Tasks