Contact Center Review for Sitewide Public Websites - Find a VA Form

[FranECross]

Request the Contact Center Review

What this form is for

Use this template to request a Contact Center review of your product.

Please review the Self-service Product Guide Template link and the Contact Center Review How to link

Description

The Find a VA Form product provides the ability for Veterans et al to find VA forms, view the form's details, download a form in PDF format, and for certain forms, click a link to fill out the form online.

The product guide was edited as follows:

• Updated screenshots to reflect the change on Find a VA Form search results, and Form Detail Pages, specifically the ‘Form last updated’ field label, which is now ‘Form revision date’ and the date that displays is truly the forms revision (aka version) date.
• Added screenshot depicting error message when no search results are found to section ‘Major Issues & Error Messages’
• Added Table of Figures section, along with bookmarks/links.

Launch Date

Previously launched. Product Guide updated due to field name change on Find a VA Form Search Results and Find a VA Form Form Details Pages.

Version Number

v6

Product Guide

Find VA Forms Product Guide v6 2024-10-01.pdf Find VA Forms Product Guide v6 - 2024-10-01.docx

Product Video

N/A

Product Video Transcript

N/A

Acceptance Criteria

• [ ] Platform: Contact Center QA has been completed
• [ ] Platform: Contact Center sends artifacts to appropriate contact centers
• [ ] Platform: Platform Collaboration Point Tracker is updated

Additional information

Please refer to Platform Collaboration Cycle or the Contact Center Review Touchpoint on Platform website for more information about the Collaboration Cycle.

[starlow00]

Hi @FranECross. Can you please attach the draft to this ticket? Thank you!

[FranECross]

@starlow00 Apologies! Attached. Thanks!

[starlow00]

Draft looks good. Sending for VEO review today.