As a VFS team member,
I need to report an issue, provide feedback, or provide content suggestions for the Platform website,
so that I can contribute to the quality of the content of the site.
As a Platform team member,
I need help from the Platform Content team,
so that I can report an issue, ask a question or contribute to the content of the Platform website.
As a Platform Content team member,
I need to support any team asking for help,
so I don't become a blocker and can enable teams to iterate on their content quickly.
Acceptance Criteria
[ ] All new Slack inquiries during this sprint will be replied to with an acknowledgement to the customer and reviewed for next steps.
[ ] Any customers who attend our Office Hours will be supported by the Platform Content team
User Stories
As a VFS team member, I need to report an issue, provide feedback, or provide content suggestions for the Platform website, so that I can contribute to the quality of the content of the site.
As a Platform team member, I need help from the Platform Content team, so that I can report an issue, ask a question or contribute to the content of the Platform website.
As a Platform Content team member, I need to support any team asking for help, so I don't become a blocker and can enable teams to iterate on their content quickly.
Acceptance Criteria
Support Mediums
Other Info
Data tracking info: https://vfs.atlassian.net/wiki/spaces/CIT/pages/2282979860/Content+Support+Data