newworld2616
commented
4 weeks ago Hello, I have shared the requested data, however it included only the 'copay + balance'. The rest of the URLs did not pop up. Let me know if you have any questions. Thank you.
Data Type Requested
User Surveys
Data Source Type
Medallia
Date Range Start
07/01/2024
Date Range End
09/30/2024
Product Name(s)
Debt Portal
Product Description
This portal helps Veterans review and manage their VA overpayment debts and VA copay bills. They can see an overview of money they owe and make payments or request financial help.
Survey URL(s), key term(s), case category or type
Hello, please share the Medallia data entries for the URLs listed that mention the keywords listed below.
Keywords
Please only include Medallia feedback entries that include ANY of these keywords for the URL pages and for the above dates:
'copay + balance' OR 'balance' OR 'late' OR 'owe' OR 'what + do + I + owe' OR 'due' OR 'updated'
Value:
Please also list the value for the number of entries that contain any of the keywords listed above for the fiscal quarter.
https://va.gov/manage-va-debt https://va.gov/manage-va-debt/summary https://va.gov/manage-va-debt/summary/copay-balances https://va.gov/manage-va-debt/summary/debt-balances https://va.gov/manage-va-debt/summary/debt-balances/details https://va.gov/manage-va-debt/debt-balances/letters https://va.gov/manage-va-debt/ https://va.gov/manage-va-debt/summary/ https://va.gov/manage-va-debt/summary/copay-balances/ https://va.gov/manage-va-debt/summary/debt-balances/ https://va.gov/manage-va-debt/summary/debt-balances/details/ https://va.gov/manage-va-debt/debt-balances/letters/ Links that are collecting Medallia data with custom URLS: https://www.va.gov/manage-va-debt/summary/debt-balances/details/{selectedId} https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/statement https://www.va.gov/manage-va-debt/summary/debt-balances/details/{selectedId}/ https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/ https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/statement/ https://va.gov/manage-va-debt/summary/debt-balances/details/ https://va.gov/manage-va-debt/debt-balances/letters https://www.va.gov/manage-va-debt/summary/debt-balances/details/${selectedId} https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/statement https://va.gov/manage-va-debt/ https://va.gov/manage-va-debt/summary https://va.gov/manage-va-debt/summary/copay-balances https://va.gov/manage-va-debt/summary/debt-balances https://va.gov/manage-va-debt/summary/debt-balances/details/ https://va.gov/manage-va-debt/debt-balances/letters https://www.va.gov/manage-va-debt/summary/debt-balances/details/{selectedId} https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail https://www.va.gov/manage-va-debt/summary/copay-balances/${selectedId}/detail/statement
Sub URLs
Yes
File Delivery Format
One file, different tab for each term/URL
Word Cloud
Yes
VA Email Address(es)
charlotte.cesana@va.gov, Denise.Coveyduc@va.gov, megan.crigger@va.gov
Add Assignee and Labels
If not already done so, please ensure @newworld2616 is set as the assignee for this issue and "VSP-contact-center" and "cc-data-request" are set as labels. Please leave this field as is when submitting.