As a user of the incident reporting system, I want clear and accessible instructions on how to report an incident during off-hours so that I can quickly and efficiently report issues when normal business hours are not in effect. As a Tier 1 member I want to have proper escalation to reduce surprises in the incident management process.
Acceptance Criteria:
[ ] Create clear escalation steps for urgent incidents that need immediate attention.
[ ] Ensure that these off-hours incident reporting instructions are clearly outlined in Platform Site and internal documentation.
[ ] Add an evergreen message to the VFS Platform Support Canvas
[ ] Communicate the update via Team of Teams
[ ] Communicate the update via #vfs-change-announcements and #vfs-all-teams
[ ] Communicate in the #vfs-platform-support channel and pin it
Problem Statement:
As a user of the incident reporting system, I want clear and accessible instructions on how to report an incident during off-hours so that I can quickly and efficiently report issues when normal business hours are not in effect. As a Tier 1 member I want to have proper escalation to reduce surprises in the incident management process.
Acceptance Criteria: