ditaoctavia / pwm

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Unable to change eDirectory password - receive PWM 5017 error #686

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago
What steps will reproduce the problem?
1. Login to PWM
2. Step through password change process
3. Save changed password, error occurs

What is the expected output? 
I expected to see a screen that indicated the new password had been saved. 

What do you see instead?
Instead I get the PWM 5017 "If this occurs repeatedly contact the HelpDesk" text

What version of PWM are you using?
1.7.0

What ldap directory and version are you using?
eDirectory 8.7

Please paste any error log messages below:
event: Fatal Event
instanceID: 8FC77873A59E8B8
timestamp: Thu Apr 30 08:39:42 CDT 2015
level: FATAL
actor: cn=Gary Nickerson,ou=employee,o=obu
date: Thu Apr 30 08:39:42 CDT 2015
source: 172.16.71.79
topic: password.pwm.servlet.TopServlet
message: unable to contact ldap directory: unable to create connection: unable 
to bind to ldaps://ldap.okbu.edu:636 as cn=Gary Nickerson,ou=employee,o=obu 
reason: [LDAP: error code 49 - NDS error: failed authentication (-669)]

Original issue reported on code.google.com by gbnicker...@gmail.com on 30 Apr 2015 at 1:55

GoogleCodeExporter commented 9 years ago
This may be a replication issue (too slow). Please continue your question in 
the forum as it is unlikely to be a PWM issue, but more likely a configuration 
issue on the directory side.

Original comment by menno.pi...@gmail.com on 30 Apr 2015 at 3:25

GoogleCodeExporter commented 9 years ago
What I've discovered is that the password is actually being changed despite the 
error. 

Original comment by gbnicker...@gmail.com on 30 Apr 2015 at 6:16