App iOS/Android: Guest Booking Engine main

[Timmhart]

iOS

• [ ] #1344
• [ ] #1345
• [ ] #1346

• Android

• [ ] #249
• [ ] #250
• [ ] #253

[Timmhart]

User story

As a guest, I want a smooth and straightforward booking process, so I can easily select dates, review pricing, and complete my reservation with secure payment.

Example mapping

• What if the guest enters incorrect payment information?
  • The system should display an error message and allow the guest to correct their payment details and try again.
• What if the payment fails?
  • The system should show a clear error message explaining the issue (e.g., insufficient funds, declined card), and suggest alternative payment methods.
  • A retry option should be available, and if the issue persists, the guest should be prompted to contact support.
• What if the guest needs to cancel or modify their booking?
  • The guest should be able to cancel or modify the booking from their account, as long as it falls within the host’s cancellation policy.
  • The system should show any penalties or refunds associated with the cancellation and provide confirmation of changes.
• What if the guest wants to split payment between multiple methods?
  • The system should support splitting payments between two methods (e.g., part credit card, part PayPal).
  • If splitting payment is not possible, the guest should be notified early in the booking flow.
• What if the guest’s booking is for a special period (e.g., holiday or peak season)?
  • The system should clearly show any price changes related to peak season or special event pricing, with an explanation of the rate increase.
  • Alternative payment plans (e.g., partial deposit) should be offered if the booking is for a high-demand period.
• What if the guest wants to review the booking details later?
  • The guest should have access to their booking details in their account, including the dates, price breakdown, and contact information for the host.
• What if the guest requires immediate support during the booking process?
  • A live chat or support option should be readily available throughout the payment and booking flow, allowing the guest to resolve any issues in real time.

Accept criteria

• [ ] The booking process should start with the guest selecting available dates for the chosen accommodation.
• [ ] The guest should be able to review a clear breakdown of the total price, including the accommodation rate, any service fees, taxes, and discounts (if applicable).
• [ ] The guest should be prompted to enter and securely save their payment details.
• [ ] Multiple payment methods should be supported (e.g., credit card, PayPal, bank transfer).
• [ ] The booking should be confirmed immediately upon successful payment, with a confirmation screen and an email sent to the guest, including booking details.
• [ ] The guest should be able to view the cancellation policy and modify or cancel their booking if allowed.
• [ ] If there is an issue during the payment process, the guest should be informed with a clear error message and given options to retry or contact support.
• [ ] The booking confirmation should include a summary of the reservation and host contact details.