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eileenmcnaughton / nz.co.fuzion.omnipaymultiprocessor

Omnipay Multi Processor Payment Processor For CiviCRM
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Payments exist in CiviCRM but not SagePay #247

Open chaplincircle opened 1 year ago

chaplincircle commented 1 year ago

3.19 CiviCRM 5.58.1 PHP version 7.4.33 WordPress 6.2.2

We've got 2 (cancelled) payments that look normal in CiviCRM. There's no trace of them SagePay. SagePay have said "For these transactions, we received a response of "body=\'\', statusCode=200, statusMessage=\'OK\' " this is incorrect. An example of correct response seen in other transactions is body=\'Status=OK\r\nRedirectUrl=https://redactedurl/civicrm/payment/ipn/85725/4/\r\n\".

This is step 4b of the transaction process. https://developer-eu.elavon.com/docs/opayo-server/taking-payments/step-4-you-confirm-transaction#4b

These transactions will have authorization on the customers card but these transactions were not sent for settlement due to the aforementioned error."

Any idea if this is a bug, or just the way the customers were using the site eg leaving a page open too long or even some network issue?

Should also add the configAndLog has Apr 14 11:44:15 [info] Contribution nnnnn updated successfully Apr 14 16:46:32 [info] Contribution nnnnn updated successfully for the 2 payments.

eileenmcnaughton commented 1 year ago

@pradpnayak you have been involved in SagePay most recently - do you have any insight?