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element-hq / element-web

A glossy Matrix collaboration client for the web.
https://element.io
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"Connectivity to the server has been lost" - still more time, even network is ok #14529

Closed progserega closed 4 years ago

progserega commented 4 years ago

Steps to reproduce

I think that elements-desktop must be more quickly understand, that network already is up (I think ~5-15 seconds).

t3chguy commented 4 years ago

Duplicate of https://github.com/vector-im/riot-web/issues/1702

sl5net commented 3 years ago

i got this error today 21:01:05 18:01:23 and its still thery in linux but not in android.

melroy89 commented 3 years ago

I also got this issue on my Linux system (Linux Mint) with Element desktop app (==element-web). I'm using my own homeserver (Synapse).

Connectivity to the server has been lost. Sent messages will be stored until your connection has returned.

My Synapse server is running and works fine on my mobile.

Really really weird! It was really unable to login, it was unable to get the login list or anything else for that matter. The only workaround was to actually LOGOUT and login again (even clearing the cache was not enough, I tried that as well).

Root-cause: still unknown.

SimonBrandner commented 3 years ago

@remipp, please open a new issue comment on the duplicate

ghost commented 3 years ago

@SimonBrandner I thought my issue was more related to this one's description (especially the most recent comment above mine) than the other one but I commented in the other one aswell now.

skobkin commented 3 years ago

My Element Desktop on Linux can't connect at all since June, I think.

That's how it looks in the Synapse logs when I run Element Desktop on Linux:

2021-07-14 15:25:10,760 - synapse.handlers.presence - 348 - INFO - persist_presence_changes-6405 - Persisting 1 unpersisted presence updates
2021-07-14 15:25:14,423 - synapse.http.server - 75 - INFO - GET-198956 - <XForwardedForRequest at 0x7f6f36f30c90 method='GET' uri='/_matrix/client/r0/thirdparty/protocols' clientproto='HTTP/1.0' site=8008> SynapseError: 401 - Invalid Authorization header.
2021-07-14 15:25:14,427 - synapse.access.http.8008 - 311 - INFO - GET-198956 - <IP_removed> - 8008 - {None} Processed request: 0.004sec/0.001sec (0.003sec, 0.000sec) (0.000sec/0.000sec/0) 69B 401 "GET /_matrix/client/r0/thirdparty/protocols HTTP/1.0" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.7.31 Chrome/89.0.4389.128 Electron/12.0.11 Safari/537.36" [0 dbevts]
2021-07-14 15:25:14,595 - synapse.access.http.8008 - 311 - INFO - GET-198958 - <IP_removed> - 8008 - {None} Processed request: 0.001sec/0.001sec (0.000sec, 0.000sec) (0.000sec/0.000sec/0) 201B 200 "GET /_matrix/client/versions HTTP/1.0" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.7.31 Chrome/89.0.4389.128 Electron/12.0.11 Safari/537.36" [0 dbevts]
2021-07-14 15:25:14,656 - synapse.http.server - 75 - INFO - GET-198960 - <XForwardedForRequest at 0x7f6f37ed6450 method='GET' uri='/_matrix/client/r0/voip/turnServer' clientproto='HTTP/1.0' site=8008> SynapseError: 401 - Invalid Authorization header.
2021-07-14 15:25:14,658 - synapse.access.http.8008 - 311 - INFO - GET-198960 - <IP_removed> - 8008 - {None} Processed request: 0.002sec/0.001sec (0.001sec, 0.000sec) (0.000sec/0.000sec/0) 69B 401 "GET /_matrix/client/r0/voip/turnServer HTTP/1.0" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.7.31 Chrome/89.0.4389.128 Electron/12.0.11 Safari/537.36" [0 dbevts]
2021-07-14 15:25:14,731 - synapse.http.server - 75 - INFO - GET-198961 - <XForwardedForRequest at 0x7f6f5c39ce10 method='GET' uri='/_matrix/client/r0/pushrules/' clientproto='HTTP/1.0' site=8008> SynapseError: 401 - Invalid Authorization header.
2021-07-14 15:25:14,732 - synapse.access.http.8008 - 311 - INFO - GET-198961 - <IP_removed> - 8008 - {None} Processed request: 0.001sec/0.000sec (0.002sec, 0.000sec) (0.000sec/0.000sec/0) 69B 401 "GET /_matrix/client/r0/pushrules/ HTTP/1.0" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.7.31 Chrome/89.0.4389.128 Electron/12.0.11 Safari/537.36" [0 dbevts]
2021-07-14 15:25:14,898 - synapse.http.server - 75 - INFO - GET-198964 - <XForwardedForRequest at 0x7f6f44aae490 method='GET' uri='/_matrix/client/r0/joined_groups' clientproto='HTTP/1.0' site=8008> SynapseError: 401 - Invalid Authorization header.
2021-07-14 15:25:14,899 - synapse.access.http.8008 - 311 - INFO - GET-198964 - <IP_removed> - 8008 - {None} Processed request: 0.001sec/0.000sec (0.000sec, 0.000sec) (0.000sec/0.000sec/0) 69B 401 "GET /_matrix/client/r0/joined_groups HTTP/1.0" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.7.31 Chrome/89.0.4389.128 Electron/12.0.11 Safari/537.36" [0 dbevts]
2021-07-14 15:25:14,905 - synapse.http.server - 75 - INFO - GET-198965 - <XForwardedForRequest at 0x7f6f36f0ad90 method='GET' uri='/_matrix/client/r0/capabilities' clientproto='HTTP/1.0' site=8008> SynapseError: 401 - Invalid Authorization header.
2021-07-14 15:25:14,908 - synapse.access.http.8008 - 311 - INFO - GET-198965 - <IP_removed> - 8008 - {None} Processed request: 0.004sec/0.000sec (0.001sec, 0.000sec) (0.000sec/0.000sec/0) 69B 401 "GET /_matrix/client/r0/capabilities HTTP/1.0" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.7.31 Chrome/89.0.4389.128 Electron/12.0.11 Safari/537.36" [0 dbevts]
2021-07-14 15:25:16,134 - synapse.http.server - 75 - INFO - POST-198967 - <XForwardedForRequest at 0x7f6f36f30dd0 method='POST' uri='/_matrix/client/r0/rooms/!VSXjOhavOacPjgBfnT%3Amatrix.org/read_markers' clientproto='HTTP/1.0' site=8008> SynapseError: 401 - Invalid Authorization header.
2021-07-14 15:25:16,138 - synapse.access.http.8008 - 311 - INFO - POST-198967 - <IP_removed> - 8008 - {None} Processed request: 0.004sec/0.001sec (0.003sec, 0.000sec) (0.000sec/0.000sec/0) 69B 401 "POST /_matrix/client/r0/rooms/!VSXjOhavOacPjgBfnT%3Amatrix.org/read_markers HTTP/1.0" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.7.31 Chrome/89.0.4389.128 Electron/12.0.11 Safari/537.36" [0 dbevts]
2021-07-14 15:25:16,224 - synapse.access.http.8008 - 311 - INFO - GET-198969 - <IP_removed> - 8008 - {None} Processed request: 0.008sec/0.001sec (0.005sec, 0.000sec) (0.004sec/0.002sec/2) 87B 200 "GET /_matrix/client/r0/profile/%40skobkin%3Askobk.in HTTP/1.0" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.7.31 Chrome/89.0.4389.128 Electron/12.0.11 Safari/537.36" [0 dbevts]
2021-07-14 15:25:16,520 - synapse.http.server - 75 - INFO - POST-198971 - <XForwardedForRequest at 0x7f6f3727ad10 method='POST' uri='/_matrix/client/r0/publicised_groups' clientproto='HTTP/1.0' site=8008> SynapseError: 401 - Invalid Authorization header.
2021-07-14 15:25:16,523 - synapse.access.http.8008 - 311 - INFO - POST-198971 - <IP_removed> - 8008 - {None} Processed request: 0.002sec/0.001sec (0.002sec, 0.000sec) (0.000sec/0.000sec/0) 69B 401 "POST /_matrix/client/r0/publicised_groups HTTP/1.0" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Element/1.7.31 Chrome/89.0.4389.128 Electron/12.0.11 Safari/537.36" [0 dbevts]

UPD: Signing out and then signing in helped, but I don't see it as a permanent solution. The client should handle this situation automatically either by refreshing the token, or by showing login form again (worse, but still less frustrating than just permanent disconnect).

oren commented 3 years ago

I am trying to access my chatrooms via https://app.element.io and getting the same message in red. Firefox on ubuntu.

SimonBrandner commented 3 years ago

For anyone experiencing this, please open a new issue, link to this one and send logs