element-hq / element-web

A glossy Matrix collaboration client for the web.
https://element.io
GNU Affero General Public License v3.0
11.03k stars 1.96k forks source link

Cannot send messages to a certain DM after restart. #22771

Open Kpovoc opened 2 years ago

Kpovoc commented 2 years ago

Steps to reproduce

  1. Where are you starting? What can you see? Started a DM with Andrew F. Needed to give Element Desktop permission to share my desktop, which required me to restart the application.

  2. What do you click? After restart, I tried to call in the room. Received the following error:

    Call Failed
    Failed to send invite: Error: Room was previously configured to use encryption, but is no longer. Perhaps the homeserver 
    is hiding the configuration event.

    It also immediately fails to send any messages. Tried to restore keys from backup, did not solve the problem.

Outcome

What did you expect?

To be able to message and call in the room like normal

What happened instead?

After restart, I tried to call in the room. Received the following error:

Call Failed
Failed to send invite: Error: Room was previously configured to use encryption, but is no longer. Perhaps the homeserver 
is hiding the configuration event.

It also immediately fails to send any messages. Tried to restore keys from backup, did not solve the problem.

Operating system

macOS

Application version

1.11.0

How did you install the app?

No response

Homeserver

element.io

Will you send logs?

Yes

turt2live commented 2 years ago

if you click on a different room and reload again it should fix this.

Kpovoc commented 2 years ago

@turt2live That did work. Not sure if this is something I should still leave open as the original thing that caused the issue possibly still needs a fix?

turt2live commented 2 years ago

this should definitely stay open as it's a clear bug, though a workaround exists so it changes our severity categorization.