Populating a different input context based on the channel/team

[saisub]

Is there a way to populate different input contexts depending on which channel/team the message comes from. I am trying to respond with different messages based on who is asking -- a customer vs an employee for the same question

[zengfenfei]

I think so. You can check the groupId of glip message to tell which channel/team the message comes from.

If you want to know who is asking, check the creatorId of the glip message.

[saisub]

Hmm. I could not find a way to access that information in API.AI. Will continue looking. Alternatively is there a way to have multiple AI agents connect via the same Ringcentral API or do I have to create a Ringcentral APP for each one. Essentially I am trying to have different agents for different audiences. Can I have multiple bits in GLIP all of which are enabled via a single API.AI integration?

[zengfenfei]

Sorry, I'm not sure what do you mean by "that information in API.AI".

[embbnux]

Hi, @saisub You can create multiple APIAi instance in your app. But you need to update constructor codes in here, to pass token as a params from outside when you new a ApiAi instance.

[embbnux]

BTW, @saisub welcome to join our RingCentral Developers discuss group in Glip. You can talk with ours developers and PM directly. Join by here. Or search RingCentral Developers in Glip.

[saisub]

Can you tell me how I can assign the group ID, creator ID, etc from a glip message to parameters in an API.AI intent? I.e. how do I acess them inside API,AI. Thanks a bunch

Sai

[embbnux]

How about sending group ID and creator ID to API.AI by sessionId in request

[saisub]

I think I am missing something basic. In glip the user types something and in api.ai I have the console where I can put intents etc. I don't see how I can pass or access any of the hidden variables like group ID etc. Do I have to do some JSON hacking or use webhooks/write separate javascript or am I missing something basic

[saisub]

In your code I see all of these variables. Do I just have to add code inside it --- Something like if groupID =x then do y inside "send message" or is there a way to expose those variable inside the API.AI UI so that I can just add intents like

If the user sai @xyz then post abc on the xyz channel etc. The problems I am trying to solve are the following:

1.) Whenever someone says @team1 inside the everyone channel lets say--> I want to send notification to the people in team 1 by posting on the team1 channel or create an @mention for everyone in team1

2.) For a certain question I want to give different answers based on the groupID (i.e the team that it was posted in) /

I see that those variables exist in your code. Just don't know how to expose them inside API.AI's UI. Should I branch your code and try to write stuff in it? Is there a way to automatically have those values appended to everything that the user sends so that I can access them as parameters in the API.AI intents /entitys?

[saisub]

Some folks have talked about setting up a generic context like this for facebook for example. I wonder if we can create a glip context that gets assigned all of these values --> group ID, user ID etc. Also if we can expose glip sys parameters like group ID etc that can be changed ---> for example to send a message to team B when we get a message from team A. Don't know if any this make sense. Thanks for all your help

let apiaiRequest = apiAiService.textRequest(text, { sessionId: sessionIds.get(sender), contexts: [ { name: "generic", parameters: { facebook_user_id: sender } } ]
});

[saisub]

HI I was able to make changes to your code to extract the group ID of a team when there is an @team in the message and send a message to that channel. I now just need help with the following. The scenario

Somepone posts a message in team1 with a mention to team2 by saying in team 1 something like he @team2 respond to this please. I am able to send a message to the team2 (that part is working). I now would like to include the name of team1 and a link back. I can access the groupID of team from the msg.groupID but don't know how to compose a message so that a link to team1 shows up in the message I compose for team 2. Basically my message on team2 should be. Hey team2 there is an important message for you at name at team 1(link of team1)

[saisub]

BTW I have even succeeded in getting the link to show up in team2 in the raw form http://app.glip.com/groupID but can't seem to show it as an embedded link the link format does not seem to work

[embbnux]

Hi, @saisub You can send group Id or other params to API.AI by contexts. This is a example.

And the structure of my bot is: Glip ---> Your Bot -> API.AI ---> Your Bot ---> Glip.

You can set you message logics in You Bot code. And use API.AI to choice actions and generate response message.

[saisub]

Thanks I will give it a try. BTW as per my previous entries. I have gotten pretty close to solving the message teamB when there is a mention in teamA with a @teamB message. I can now send a message to teamB alerting them of a message in teamA. I can also include a link in that message which looks like https://app.glip.com/groupIDofteamA. I have not yet figured out how to embed the link as part of the message. I tried the link method but that does not work. It sends it to another tab in chrome.. Any thoughts of that would be great.

[embbnux]

I am afraid that Glip app don't support it. I will check it with my colleagues

[saisub]

Alternatively is there a way to @mention someone via the API. I could possibly just extract all the members of a team and send @mentions to them