My Library Card > "Return to" location interface element

[eporter23]

Is your feature request related to new functionality not yet included in the product? Please describe. A clear and concise description of what the new feature will provide.

Is your feature request related to a problem or a change to existing functionality? Please describe. A clear and concise description of what the problem is. Ex. It is very difficult to [...] because [...]

• Checked out items show up with a "Return To" location which shows the item's home location, but items can be returned more flexibly to other Emory locations.

Describe the solution you'd like A clear and concise description of what you want to happen.

• Adjust the label for this interface option to clarify the location shown is its "Home" location
• Provide guidance that a user can return their items to any Emory Library

Describe alternatives you've considered A clear and concise description of any alternative solutions or workarounds you've considered.

How will this impact users? A clear and concise description of how many and which types of users would benefit from this feature, or any who may be negatively impacted by the change.

Additional context

• Value score = 6; LibSComm patron impact score = 2.69
• Originally submitted via email from Lara Miller: "Writing to report a confusing sticky point with the new “My Library Card” feature. When patrons go to review their items checked out the individual cards list the “return to” library. But the “return to” library really lists the book’s permanent home and doesn’t effectively communicate to patrons that they can actually return their items to any Emory Library. Included is a screenshot of what patrons see as an attachment (taken from my person account). As an Oxford College person, I’d see this and think I’m required to return the item to Woodruff. Submitting my observation as feedback for the team."

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[tclayton33]

We are limited on what text we can add to the card (essentially we have a choice of only a few available fields); but this has been changed to say return to Emory University Libraries instead of the owning library to mitigate confusion.

[eporter23]

Thanks for the update @tclayton33 !