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ericferon / glpi-webhook

GNU General Public License v2.0
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Error send webhook notification #44

Closed Welington98 closed 1 week ago

Welington98 commented 6 months ago

When I try to open a ticket with the webhook activated to send the request via webhook, the screen goes white. Returning the information from the photo below with debugging enabled

image

ericferon commented 5 months ago

Hi, Which authentication type has been chosen in the webhook definition ? (You must choose one among the 3 proposals). K.r,

isaacvicente commented 5 months ago

I have a similar situation. I'm using Authentication Type 3 - Encoded Basic Authentication, and the REST Verb is POST. In my config, I have a webhook address (which points to a private Mattermost instance), the secret (which is the Access Token created by the user specified bellow).

I was receiving notifications untill last week (5th Mar 2024). Since then, I don't receive any notifications whatsoever. I've tried to create another Access Token but this didn't work.

Maybe I could change the Authentication Type? I don't know.

I'm available to any suggestions, Cheers.

IgorReyms commented 3 weeks ago

isaacvicente

Hi Do you solve this problem?

ericferon commented 3 weeks ago

Hi, The webhook uses the GLPI notification mechanism, but it sends an HTTP request instead of an email or a browser notification. The plugin did not change since November 2023 ; it unlikely behaves differently from March 2024 on. So, can you check first that there are still a notification event : please, configure a browser notification, f.i, for the same GLPI operation. If you don't receive a notification, the problem is probably in a change to the notification mechanism. Otherwise, I will need more information to repeat the problem in my own system. K.r,