'VOD unreachable' when selecting any VOD

[Vlangusy]

Describe the bug When I select any VOD I get a message "(channel name) Preview failed to download: VOD unreachable, this VOD may have been deleted" and when I try to play it there is a message "Unable to get video link" and the app acts as if the video has ended. I can't play any VOD.

To Reproduce

• go to any channel
• open vods page
• select any vod and try to play it

Expected behavior Play any vod after selecting and clicking it.

Additional info Vods nor highlights don't work. Clips do work though.

[fgl27]

this is the samsung version of the app, with doesn't support preview so I'm transferring the issue

[fgl27]

I have testes and the app is just fine, can't reproduce the problem.

I advise to reboot yours device, if that doesn't work check yours network setting or something related, try to uninstall the app reinstall maybe is a random bug.

[Vlangusy]

I have even reinstalled TV just now (reinstalled Android and set up the TV as if it was fresh) and it's still the same issue. I have a Phillips TV from the year 2015 or sth with Android 5.1.1. I don't now what network issue that could be, livestreams play just fine.

[fgl27]

Test a different device and network for you to see that works after try to find what causes a issue on the TV.

You can download the APK from here

https://github.com/fgl27/SmartTwitchTV/releases

Install on any device.

[Vlangusy]

Works in the same network on my phone. On the TV still doesn't work when I made a hotspot on the phone while using a data plan for the Internet connection.

[fgl27]

Yours TV has a unknow issue, probably the old Android version (5.1 is from 2014) causing a random issue.

Technically a Live and a Vod work the same way regarding starting the playback (the diff one is live the other isn't), doesn't make sense this issue affecting only Vods

This isn't something I can fix as I can't reproduce, if you manage to find a solution let me know.

[fgl27]

Bellow attached a test apk, that will show on the screen more info related to the error causing this problem

app-debug.zip

To test...

1. unzip
2. install the apk
3. open a vod screen and use the preview to cause the error
4. take a picture and share here

The test app has a yellow icon so you can differentiate

[Vlangusy]

this "Status: 0 responseText:" on top of the screen is the only message that shows, either while being logged in or not. When I click on a vod it is still just "Unable to get video link".

[fgl27]

OK that didn't helped, lets try the bellow same test.

see next post for zip

The app is crashing on the APK side, if this doesn't show the proper error I will need you to get the Android Log next.

[fgl27]

app-debug.zip

if you downloaded from before post try again with this now, test as explain before

[Vlangusy]

OK, so I still don't see any debugging output on-screen, but now with this version of the app I can watch VODs without problems. I might have not mentioned that I've been using the app for months or years already and the issue was only very recent.

[fgl27]

OK, "Up VOD issue changes 3" fix it.

thanks for the help

[fgl27]

BTW test on main app version and let me know if all OK.

[Vlangusy]

Yep, now everything works on the main app, the one straight from the Play Store. Thank you too :)