ghost
commented
3 years ago Hi There!
Based on your message, this sounds like something you should raise to your Form Tools administrator as I am not sure what you mean by EU Portal (I think this is what your Form Tools instance is called in your organization).
If you are the Form Tools Administrator, can you please provide your Core Version (go to Settings in your Admin Panel's left hand menu while logged in as the Administrator and you'll see Core Version at the top).
Thanks!
Hi, I've received the following debugging error on the Participant Portal for the EC while trying to submit a LEAR validation query. Could you please assist?
Failed query in ft_process_form, /var/www/html/europa/euwtffrm/process.php, line 386: INSERT INTO ft2__form_1710 (col_1, col_2, col_3, col_4, col_5, col_6, col_7, col_8, col_9, col_10, col_11, col_12, col_13, col_14, col_15, col_16, submission_date, last_modified_date, ip_address, is_finalized) VALUES ('15 Validation services | 15.03 LEAR appointment', '_vr71jovzi', ' User App - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:84.0) Gecko/20100101 Firefox/84.0', ' ', 'Geraldine', 'O\'Hare', 'Geraldine.O\'Hare@probation-ni.gov.uk', '', '', 'GB', 'Civil society organisation', 'Horizon 2020 website (Europa)', '808', '15.03 LEAR appointment', 'Dear Sir or Madam, \r\n\r\nI am contacting you as the LEAR and PLSIGN for the Probation Board of Northern Ireland, a beneficiary of the CONTEXT programme. We have recently been allocated new email addresses within the organisation and our previous emails are no longer accessible. As such, I cannot recover my password for the email address originally linked to the EC portal account.\r\n\r\nI would therefore like to request LEAR and PLSIGN privileges under my current address (as above). As none of the current Participant Contacts have the authority to update the current email address to LEAR and PLSIGN, could you please make it so that I can do so using this new email?\r\n\r\nWith thanks, \r\n\r\nGeraldine', 'agreed', '2021-02-02 12:14:26', '2021-02-02 12:14:26', '127.0.0.1', 'yes')