freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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[Question] Freescout & EU Cyber Resilience Act #3379

Closed raramuridesign closed 1 year ago

raramuridesign commented 1 year ago

@freescout-helpdesk I am hoping you could shed some insight into this topic and what your thoughts are moving forward with such a Law in the EU https://digital-strategy.ec.europa.eu/en/library/cyber-resilience-act

I don't want to open a hornets nest but if software like Freescout is to be used more widely in the EU, this act will be the first stumbling block for companies in the future.

For reference, this article is a good starting point to understand more from an opensource perspective. https://devops.com/the-cyber-resilience-act-threatens-the-future-of-open-source/

Would be great to get some sort of understanding of where Freescout sits in this mix?

Thanks M.

freescout-helpdesk commented 1 year ago

We'll try to make sure the project complies with CRA requirements over the time.

raramuridesign commented 1 year ago

@freescout-helpdesk Thank you.