ATT Connects - Playback Won't Start

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What steps will reproduce the problem?
1. Go online via ATT (my home wi-fi connection works as expected, no issue 
there)
2. Connects OK, Fetches Playlist, States Track Queued
3.

What is the expected output? What do you see instead?
Never starts playing - can see track length but play counter stays at 00:00

What version of the product are you using? On what operating system?
Most recent on Nokia E71 Symbian

Please provide any additional information below.

Original issue reported on code.google.com by ome...@gmail.com on 16 Jan 2009 at 8:35

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I have the same problem with my E71 and reported this as issue 228.
The issue was classified as "Invalid" because the problemanalysis said it will 
probably be caused by the 
internet provider (Vodafone) who could possibly be blocking some kinds of 
downloads.

I have reported tis as an issue at Vodafone, but their response was: we dont 
block anything.
Indeed I can stream all kinds of media like TV, Internet radio etc. In fact 
Mobbler is the only app that does not 
start streaming over UMTS (3G) or HDSPA (3.5G) on my E71/Vodafone.
I sometimes do receive albumart and song info, but the player does not start 
and indeed  stays at 00:00.
I have seen one moment a short moment of paying. Only once.

I hope the reason can be found

Original comment by joostvds...@gmail.com on 17 Jan 2009 at 1:55

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I reported the original issue above.  Today I installed Nokia Internet Radio 
and 
streamed fine via my carrier ATT .. so it doesnt seem to be the carrier 
blocking.

Original comment by ome...@gmail.com on 21 Jan 2009 at 3:04

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I'm having problems actually getting music to stream.

I'm using a Nokia e71 on the o2 network in the UK, getting full 3G signal.

I can start up Mobbler, it connects and handshakes to my account, and then 
displays
the status as Online in the top right. However, when I try to play any of the
stations, it manages to get the playlist, and the artist+song shows up. 
However, the
cover art doesn't show, and the song doesn't play at all (stuck at 0:00), and 
then
after a while the square stop button on the screen becomes a play button.

I have a feeling it might have to do with the connection setup, as in the top 
left
the icon only shows as "3G" and not "3.5G" as is the case when I am surfing the 
net
using the browser or on Skype.

Any ideas?

Original comment by boon...@gmail.com on 25 Jan 2009 at 6:27

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Same problem here. Handshaking works but streaming a station over 3(.5)G 
doesn't seem 
to work. I get different errors. First I got the error code -998, and later I 
got a 
message that looked like a header of some kind of html document.

I installed Mobbler on my N95 8GB and my provider is Vodafone. A friend of mine 
also 
installed Mobbler on his N95 and he was able to play music over 3G on T-Mobile. 
So 
maybe Vodafone is blocking my connection or it's because I'm using the N95 8GB 
and I 
installed the helper.sis

Hope somebody can solve this problem.

Original comment by nielspau...@gmail.com on 4 Feb 2009 at 10:02

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I originally reported this issue above.

On my E71 with provider ATT (in San Francisco) the issue has since gone away.  
There 
are two points I will call out in case it helps any of the rest of you.

1) Slowness: Once playlist loads music playback takes a few long seconds to 
start 
up. It seems as if it isnt working and then suddenly starts up.

2) When using the service wizard to configure my data settings my provider 
returned 
two Access Point entries called 1) ATT Internet and 2) ATT Medianet.  Upon 
review I 
noticed the one called ATT Medianet uses a proxy and all other settings were 
the 
same.  I deleted the ATT Medianet Access Point and have had no Mobbler issue 
since.

*I am not sure this is why I no longer have the issue but added it here in case 
it 
might help someone else.

Original comment by ome...@gmail.com on 5 Feb 2009 at 1:40

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[deleted comment]

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Thanks omez99,

Your solution helped my problem with Vodafone (Netherlands) too. 
Indeed it is necessary to remove all accesspoints with proxies.
It is not enough to remove only the proxy for the accesspoint actually being 
used for Mobbler. 
Vodafone puts a lot of accesspoints with proxies on the phone.
I removed them all and left only one accesspoint for WiFi and one for UMTS.
Probably Vodafone doesnt need proxies.
To remove the proxy you have to select advanced settings at the accesspoints 
and clear the fields for 
Proxyserveradress and Proxyport

Original comment by joostvds...@gmail.com on 5 Feb 2009 at 7:56

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This solution did not seem to help me.  

On my n85 I've tried;
Restarting
Uninstalling Mobbler then Installing again.
Removed ATT Medianet access point.
Removed all access points except wireless lan connection to home lan.
Set n85 to default factory settings.

The result is always the same.  I play a station, the album art comes up, the 
total 
time comes up, but the time progress bar never changes and time stays at 0.  

I had been able to use Mobbler successfully for about a day before it cacked.  

Original comment by dean.kar...@gmail.com on 11 Mar 2009 at 6:57

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dean.kariniemi, please try the new release, Mobbler 0.3.5, this should fix that 
problem.

Original comment by hugovk@gmail.com on 11 Mar 2009 at 11:03

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This is interesting.  It started working today with Mobbler 0.3.4 before 
installing 
0.3.5..

The only major change seemed to be that I installed songbird and allowed that 
to 
manage my music library.  Songbird deleted all music from my n85 then resynced 
to my 
pc.

It also works after installing 0.3.5...

So possibly the bug was related to the music library or to a bad memory 
card(unable 
to cache)?..

I've no idea, just glad that it works now.

Thanks hugovk

Original comment by dean.kar...@gmail.com on 11 Mar 2009 at 11:06

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i have the same problem with ATT and the E71 NAM.

My story is as follows:

I got the E71 and installed mobbler. It worked great. Upgraded firmware to the 
latest version and mobbler stopped functioning properly.

It will eventually stream a random song in the playlist after like a 5 to 10 
minute wait. So it has to be an application issue not a network problem.

Please fix this problem. Just for the hell of it last night i hard reset my 
phone and installed the latest mobbler. It does the same thing still. 

Original comment by colin.sm...@gmail.com on 14 Mar 2009 at 4:08

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i fixed it. In media net settings remove the username and password. Go to 
advanced setting and remove the proxy server address and port number. 
Reconnnect and streaming works as normal. Im not sure what this means exactly 
or why mobbler worked with the proxy set before. Maybe att made changes to not 
allow the traffic through that proxy. Im not sure what impact this has if any 
on proper data access though.

Original comment by colin.sm...@gmail.com on 14 Mar 2009 at 4:47

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I had the same issue on Nokia 5800 (AT&T) where Mobbler only worked on Wi-fi. 
Then I 
started using 'AT&T Internet' packet data instead of 'AT&T Media Net'.

The only difference between them is the proxy settings in the 'Advanced 
settings' 
page. If I use the one which DOESN'T have proxy settings, Mobbler works fine. 
This 
issue was very frustrating in the beginning... any idea, why this is an issue 
with 
cingular's proxy ?

Original comment by girizh...@gmail.com on 17 Apr 2009 at 10:55

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I have the exact same problem as colin.small
With the newest version of mobbler 4.5 i am getting an error, "405 OK"
Music did play once but only after letting it sit for about 5 minutes.

I have a Nokia E71 NAM running firmware version 200.21.118

Original comment by lutti...@gmail.com on 22 Apr 2009 at 9:13

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I just tried mobbler 4.5 on a wifi connection, and it works just fine.  Doesn't 
work
for any thing on either the "internet" or "media net" access points on AT&T

Original comment by lutti...@gmail.com on 23 Apr 2009 at 1:52

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e71x on ATT, version .04(5) works fine on wifi, will connect and load song, 
album art
on Media Net connecton (3G) but does not play, get "405 OK" after 10-20 seconds.

Original comment by weinhei...@gmail.com on 14 May 2009 at 5:43

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I have the e71x and tried several versions  and several settings. If you set 
your
phone up ask you what access point to use at start up of programs choose 
"Operator -
Proxyless" and it fires right up.

Original comment by mrchains...@gmail.com on 14 May 2009 at 7:40

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that fixed it for me, "Operator - Proxyless" works on e71x on ATT, version 
.04(5)

Original comment by weinhei...@gmail.com on 14 May 2009 at 7:55

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Doing 7 comment with Vodafone Spain works, thank you very much

Original comment by garcia.h...@gmail.com on 1 Jun 2009 at 1:49

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I've added your suggestions to the FAQ, thanks!

===

== When playing radio on AT&T, it connects, fetches playlist and album art, but 
just 
sits at 00:00 without playing. How can I fix it?  ==

Some people have said in issue 246 that it will work on AT&T when selecting 
either 
"AT&T Internet" or "Operator - Proxyless" as the access point. These ones don't 
have 
proxy settings defined in the advanced settings.
===

Original comment by hugovk@gmail.com on 23 Jun 2009 at 6:41

• Changed state: Fixed

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Hi
I've been fighting with this problem too...running an nokia e71 with firmware 
3.x...
on rogers in canada.  I just recently subscribed to last.fm and wanted to stream
audio, but found it wouldn't start playing after connecting, downloading album 
art,
etc...after much troubleshooting I found that if I went into my tools, access 
points,
Rogers Internet, Advanced Options, and low and behold, somehow a proxy had been 
setup
there...deleted the proxy address (looked like a mac address, not IP) and bingo,
mobbler is now working again!!!  Hope this helps.  Cheers from Canada.

J

Original comment by humes.ja...@gmail.com on 8 Jan 2010 at 11:41

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Yes, proxies are very often the cause of streaming problems, as mentioned in 
the 
FAQ. I've added your tips for Rogers in Canada to the FAQ as well, thank you 
for 
letting us know.

http://code.google.com/p/mobbler/wiki/FAQ

Happy Mobbling!

Original comment by hugovk@gmail.com on 9 Jan 2010 at 10:54