Closed SteadEXE closed 2 years ago
cedric-anne
commented
2 years ago Hi,
Problem is located in the logic that generates text content from HTML. Indeed, elements in bold are transform to upper case, but template replacement logic does not recognized uppercase variables (i.e. ##ticket.title## is OK, but ##TICKET.TITLE## will not work).
We have to fix this.
SteadEXE
commented
2 years ago Still present in 10.0.0 I guess we can remove beta tag.
cconard96
commented
2 years ago Hello, could you test the fix proposed in #12329?
SteadEXE
commented
2 years ago I applied the proposed fix, it does not seems to fix the issue for me.
cedric-anne
commented
2 years ago Hi,
Could you test #12413 ? You will have to regenerate text template, i.e. opening the template form, removing content of Corps texte du courriel and saving form, so the text template will be regenerated from HTML template.
SteadEXE
commented
2 years ago It seems fine now 👍
Code of Conduct
Is there an existing issue for this?
Version
10.0.0-rc2
Bug description
On ticket creation, some variable does not get replaced see the following example : (All text models got automatically generated from html models)
New followup :
New ticket :
In the solution notification, you can't get the author of the solution, the followup author is empty.
Relevant log output
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Page URL
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Steps To reproduce
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Your GLPI setup information
Informations sur le système, l'installation et la configuration
Server
Operating system: Windows NT SRVGLPI10 10.0 build 17763 (Windows Server 2019) AMD64 PHP 8.1.3 cgi-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, gd, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, readline, session, sodium, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib) Setup: max_execution_time="30" memory_limit="256M" post_max_size="2048M" safe_mode="" session.save_handler="files" upload_max_filesize="2048M" Software: Microsoft-IIS/10.0 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.51 Safari/537.36 Server Software: mariadb.org binary distribution Server Version: 10.7.3-MariaDB Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: glpi@localhost/glpi Host info: localhost via TCP/IP PHP version (8.1.3) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.7.3) is supported. The log file has been created successfully. Write access to E:\GLPI/files/_cache has been validated. Write access to E:\GLPI/config has been validated. Write access to E:\GLPI/files/_cron has been validated. Write access to E:\GLPI/files has been validated. Write access to E:\GLPI/files/_dumps has been validated. Write access to E:\GLPI/files/_graphs has been validated. Write access to E:\GLPI/files/_lock has been validated. Write access to E:\GLPI/files/_pictures has been validated. Write access to E:\GLPI/files/_plugins has been validated. Write access to E:\GLPI/files/_rss has been validated. Write access to E:\GLPI/files/_sessions has been validated. Write access to E:\GLPI/files/_tmp has been validated. Write access to E:\GLPI/files/_uploads has been validated. Web access to files directory is protected exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to E:\GLPI/marketplace has been validated. Timezones seems loaded in database.GLPI constants
Libraries
LDAP directories
Server: 'ldap://srvadsel01', Port: '389', BaseDN: 'DC=spurgin,DC=local', Connection filter: none, RootDN: 'CN=spurginsvc,OU=Compte Service,OU=Z_GENERIQUE,DC=spurgin,DC=local', Use TLS: noneSQL replicas
Notifications
Plugins list
glpiinventory Name: GLPI Inventory Version: 1.0.0-rc5 State: EnabledAnything else?
No response