Closed EmilieBy closed 9 months ago
cedric-anne
commented
1 year ago Hi,
assign action (Assigner) means that already assigned technicians are replaced by the new assigned one.add action (Ajouter) means that technician is appended to the list of assigned technicians.Can you try to use add action for all of your actions and see if problem remains?
EmilieBy
commented
1 year ago Hi, I understand how it works but add action doesn't work for me.
I create a new rule for test and just use add action no group is assigned
I have made many tests, but it doesn't work
EmilieBy
commented
1 year ago If I test this rule with tester, resultats are wrong But if I use this on tickets, my group is well added
I think the problem is just on rules tester
cedric-anne
commented
1 year ago Hi,
I confirm the issue. Rule is working as expected, but displayed result in test feature does not match actual result.
Code of Conduct
Is there an existing issue for this?
Version
10.0.6
Bug description
Hi,
I create a rule to assign 3 differents groups of users when a new ticket is created. Only the first group is assigned!
Rule doesn't work when we use Add
Relevant log output
No response
Page URL
No response
Steps To reproduce
create a rule to manage ticket on actions, add an action which assign a group of technicians add an other action which add a group of technicans test the rule
Your GLPI setup information
Informations sur le système, l'installation et la configuration
Server
Operating system: Linux app116901l372.cpam-rhone.ramage 3.10.0-1160.el7.x86_64 #1 SMP Mon Oct 19 16:18:59 UTC 2020 x86_64 PHP 8.1.16 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, intl, json, ldap, libxml, mbstring, memcache, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, redis, session, shmop, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files" upload_max_filesize="2M" Software: Apache/2.4.34 (Red Hat) PHP/8.1.16 () Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0 Server Software: MariaDB Server Server Version: 10.5.16-MariaDB Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION Parameters: root@localhost/glpimvt Host info: Localhost via UNIX socket PHP version (8.1.16) is supported. Sessions configuration is OK. Allocated memory is sufficient. mysqli extension is installed. Following extensions are installed: dom, fileinfo, json, simplexml. curl extension is installed. gd extension is installed. intl extension is installed. libxml extension is installed. zlib extension is installed. The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present. Database engine version (10.5.16) is supported. No files from previous GLPI version detected. The log file has been created successfully. Write access to /var/www/html/glpimvt/files/_cache has been validated. Write access to /var/www/html/glpimvt/config has been validated. Write access to /var/www/html/glpimvt/files/_cron has been validated. Write access to /var/www/html/glpimvt/files has been validated. Write access to /var/www/html/glpimvt/files/_dumps has been validated. Write access to /var/www/html/glpimvt/files/_graphs has been validated. Write access to /var/www/html/glpimvt/files/_lock has been validated. Write access to /var/www/html/glpimvt/files/_pictures has been validated. Write access to /var/www/html/glpimvt/files/_plugins has been validated. Write access to /var/www/html/glpimvt/files/_rss has been validated. Write access to /var/www/html/glpimvt/files/_sessions has been validated. Write access to /var/www/html/glpimvt/files/_tmp has been validated. Write access to /var/www/html/glpimvt/files/_uploads has been validated. The following directories should be placed outside "/var/www/html/glpimvt": ‣ "/var/www/html/glpimvt/files" ("GLPI_VAR_DIR") ‣ "/var/www/html/glpimvt/config" ("GLPI_CONFIG_DIR") You can ignore this suggestion if you are certain that these directories are not accessible through your web server. For security reasons, SELinux mode should be Enforcing. Sessions configuration is secured. exif extension is installed. ldap extension is installed. openssl extension is installed. zip extension is installed. bz2 extension is installed. Zend OPcache extension is installed. Following extensions are installed: ctype, iconv, mbstring, sodium. Write access to /var/www/html/glpimvt/marketplace has been validated. Timezones seems not loaded, see https://glpi-install.readthedocs.io/en/latest/timezones.html.GLPI constants
Libraries
LDAP directories
Server: 'cnamts.local', Port: '389', BaseDN: 'OU=Utilisateurs,OU=116901-CPAM Rhone,OU=Assurance Maladie,DC=cnamts,DC=local', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'C116901-CONSULT_ADN@cnamts.local', Use TLS: noneSQL replicas
Notifications
Plugins list
behaviors Name: Comportements Version: 2.6.0 State: Not installed Install Method: Manual escalade Name: Escalades Version: 2.8.1 State: Installed / not activated Install Method: Manual formcreator Name: Form Creator Version: 2.13.4 State: Enabled Install Method: ManualAnything else?
No response