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grafana / k6-studio

Desktop application for Mac and Windows (Linux coming soon) designed to help you generate k6 test scripts
GNU Affero General Public License v3.0
140 stars 1 forks source link

K6 Studio not running after installation #345

Closed bhagatabhijeet closed 2 weeks ago

bhagatabhijeet commented 2 weeks ago

Brief summary

Freshly installed k6 Studio on Windows 10. i have made sure that dotnet framework 4.5 exists. the installation seems like is done as I see the k6 Studio in startmenu however, after running the k6, the k6 Studio UI never launches. i have tried running it from the startmentu as well as from the installation directory ~\AppData\Local\k6_studio.exe i see a bunch of processes in task manager but the k6 studio UI never launches

k6 Studio version

0.60

OS

windows 10

Steps to reproduce the problem

Freshly installed k6 Studio on Windows 10. i have made sure that dotnet framework 4.5 exists. the installation seems like is done as I see the k6 Studio in startmenu however, after running the k6, the k6 Studio UI never launches. i have tried running it from the startmentu as well as from the installation directory ~\AppData\Local\k6_studio.exe i see a bunch of processes in task manager but the k6 studio UI never launches

Expected behaviour

expected to see the k6 Studio UI

Actual behaviour

k6 studio UI never comes up

cristianoventura commented 2 weeks ago

Hi @bhagatabhijeet, thanks for reporting this issue!

To help us understand the problem and investigate further, could you please:

bhagatabhijeet commented 2 weeks ago

Sure @cristianoventura Please find attached the k6-studio.log file and screen shop of task manager k6-studio.log Image

As per the instllation instructions i have chrome browser installed on my system. chrome version Version 130.0.6723.117 (Official Build) (64-bit)

fahmeedakaleem commented 2 weeks ago

I am also facing the same issue as the above person mentioned.

Llandy3d commented 2 weeks ago

This is an interesting issue, seems that it could be related to the gpu 🤔

Could you please share which GPU you are using and try to either update or reinstall your GPU drivers ?

cristianoventura commented 2 weeks ago

Thanks for providing the screenshot and the log file @bhagatabhijeet.

Could you please trying the following steps:

  1. Kill all instances of k6 Studio in your task manager
  2. Delete the file JSON file located in %USERPROFILE%\AppData\Roaming\k6 Studio\k6-studio.json
  3. Re-attempt to launch k6 Studio

If that doesn't work, we can try moving forward by gathering additional information with the steps below.

It looks like we have two more errors in the log file:

There seems to be conflicting services that are preventing k6 Studio from launching appropriately. It'd be helpful if you don't mind sharing additional information about your environment:

abhagatbb commented 2 weeks ago

sure @Llandy3d

Platform ServicePack Version VersionString

Win32NT 10.0.19044.0 Microsoft Windows NT 10.0.19044.0

here are the pwsh and winver screenshots in one Image

is k6 Studio installed on the same drive as windows ? --- Yes

abhagatbb commented 2 weeks ago

Thanks for providing the screenshot and the log file @bhagatabhijeet.

Could you please trying the following steps:

  1. Kill all instances of k6 Studio in your task manager
  2. Delete the file JSON file located in %USERPROFILE%\AppData\Roaming\k6 Studio\k6-studio.json
  3. Re-attempt to launch k6 Studio

If that doesn't work, we can try moving forward by gathering additional information with the steps below.

It looks like we have two more errors in the log file:

  • A service named GPU is being killed. (hence @Llandy3d's suggestion on upgrading GPU drivers)
  • A service named network.mojom.NetworkService is being killed (this one is related to Chromium, probably internal from k6 Studio)

There seems to be conflicting services that are preventing k6 Studio from launching appropriately. It'd be helpful if you don't mind sharing additional information about your environment:

  • What Windows 10 build are you on?
  • Is k6 Studio installed on the same drive as Windows?

Thank you @cristianoventura deleting the JSON file JSON file located in %USERPROFILE%\AppData\Roaming\k6 Studio\k6-studio.json and re-launching worked!

i am facing issue like failed to start recording now... i think that can be logged as a separate issue?

Llandy3d commented 2 weeks ago

Thank you @cristianoventura deleting the JSON file JSON file located in %USERPROFILE%\AppData\Roaming\k6 Studio\k6-studio.json and re-launching worked!

This one is interesting, I assume you don't have that file available anymore to share right ? That file on its own shouldn't be messing up or causing issues with the GPU, I fear there might be something else at play.

i am facing issue like failed to start recording now... i think that can be logged as a separate issue? yes, thank you! 🙇 Seems to be some issue related to the vm, let's discuss that one on its own issue

If there are no more issues related to this one, I think we can close the ticket 🤔

cristianoventura commented 2 weeks ago

@Llandy3d I'm working on a fix to prevent the app from not opening up if the JSON file is empty. I'll link this issue to the PR and we can close once it's merged.

bhagatabhijeet commented 2 weeks ago

sure I think we can close this issue. but before closing just wanted to share an insight. while i faced the issue... my co worker did not face the issue and thus we verified what could be different on my machine vs her machine

and the finding is.... she selected "allow public networks" on the windows defender dialog.

i did not capture the windows defender actual screenshot but it is something like the one below Image