grafana / oncall

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advanced webhooks not triggering #5398

Open Souldiv opened 1 month ago

Souldiv commented 1 month ago

What went wrong?

What happened: Unable to trigger advanced webhooks no matter what. I have created a advanced webhook with a valid trigger template for the test alert I am generating from alerting -> contact point. I have set the trigger type as Manual Or Escalation Step. When I create a test alert, I tried to trigger it manually through the alert group but it does not trigger the webhook.

I have also added the trigger webhook to an escalation chain which is triggered when the cloud on call integration is run through the alerting contact point. Nothing seems to trigger an advanced webhook

What did you expect to happen: The webhook is triggered when I trigger it.

How do we reproduce it?

  1. Create outgoing Advanced webhook, give the details required
  2. create sample test alert for an integration through alerting -> contact point -> grafana on call -> Test

Grafana OnCall Version

v1.14.0

Product Area

Alert Flow & Configuration

Grafana OnCall Platform?

Docker

User's Browser?

firefox

Anything else to add?

No response

spedou commented 3 weeks ago

Hello!, Im having the same issue with version 1.13.11

spedou commented 1 week ago

Hello! At the end I would fix my problem, In my case the Outgoing webhook was misconfigured due to some label filter.