search

guberm / tortoisegit

Automatically exported from code.google.com/p/tortoisegit
0 stars 0 forks source link

Windows 7 explorer crashes #2494

Open GoogleCodeExporter opened 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?
1. Launch Windows explorer
2. keep working in it for some time (may be 5 minutes)

What is the expected output? 
  Should be able to keep using the explorer.

What do you see instead?
  Explorer hangs. I have to reboot the system.

What version of TortoiseGit and msysgit are you using?
  1.8.14
On what operating system?
  Windows 7 32-bit OS

Please provide any additional information below.

Original issue reported on code.google.com by suraj.ja...@gmail.com on 1 May 2015 at 8:09

GoogleCodeExporter commented 9 years ago 
Could you please try to "Capture Debug Strings"?
(see 
https://code.google.com/p/tortoisegit/wiki/HOWTO_Debug#Capture_Debug_Strings)

Original comment by yuelinho...@gmail.com on 2 May 2015 at 9:07

GoogleCodeExporter commented 9 years ago 
Attached the log.

Original comment by suraj.ja...@gmail.com on 4 May 2015 at 6:10

Attachments:

GoogleCodeExporter commented 9 years ago 
@suraj
Thank you.

@sstrickroth
Is FMAPP a problem?
are line 193~197 of log normal?

Original comment by yuelinho...@gmail.com on 5 May 2015 at 1:48

GoogleCodeExporter commented 9 years ago 
> are line 193~197 of log normal?

I've never seen such lines before.

Original comment by sstrickr...@googlemail.com on 17 May 2015 at 1:00

GoogleCodeExporter commented 9 years ago 
TortoiseGit never should freeze the whole system (e.g., STRG+ALT+DEL should 
always work - if it doesn't work, you have some other problem with your system).

A freezeing explorer could be caused by a slow network drive or device with 
really slow read rates. Try to disable overlay icons/context menu on paths 
where you don't need them.

Original comment by sstrickr...@googlemail.com on 17 May 2015 at 1:02

GoogleCodeExporter commented 9 years ago 
You were right. It was not freezing the whole system but freezing the explorer. 
I found the way to restart the explorer with out reboot.
I will try disable the overlay icons/context menus on unwanted paths and keep 
you posted.

Meanwhile, just wanted to let you know that this problem was not faced by one 
team member who has 64bit OS but faced by rest of the guys who has 32bit OS.

Original comment by suraj.ja...@gmail.com on 4 Jun 2015 at 2:47

GoogleCodeExporter commented 9 years ago 
I've tried disabling the overlay icons but explorer still crashes :(

Please refer to the attached settings that I've used in my machine.

Original comment by suraj.ja...@gmail.com on 4 Jun 2015 at 8:38

Attachments:

GoogleCodeExporter commented 9 years ago 
- Did you submit a crash report and can point us to it's id?
- Does the repository also crash on another pc?
- Can you provide us a copy of your repository?

Original comment by sstrickr...@googlemail.com on 5 Jun 2015 at 8:35

GoogleCodeExporter commented 9 years ago 
- Did you submit a crash report and can point us to it's id?
<Suraj> Not sure where and how to do it? Can you explain?
- Does the repository also crash on another pc?
<Suraj> Yes. We have observed it in all three machines that uses 32 bit OS. 
There is one machine that had 64 bit OS and which doesn't have this problem.
- Can you provide us a copy of your repository?
<Suraj> I don't think I can do that for 2 reasons. First, repository is about 
300 MB in size and Second, it is not allowed as per the company policy.

Original comment by suraj.ja...@gmail.com on 5 Jun 2015 at 2:49

GoogleCodeExporter commented 9 years ago 
@Suray

Did you deselect the crash reporter on TortoiseGit install?

Sorry, then you need to debug TortoiseGit on your own - we can't help you.

Original comment by sstrickr...@googlemail.com on 5 Jun 2015 at 5:09

GoogleCodeExporter commented 9 years ago 
Wait.. Don't conclude..
I don't remember about that option. But, I can re-install with the crash 
reporting option.

Original comment by suraj.ja...@gmail.com on 5 Jun 2015 at 5:30

GoogleCodeExporter commented 9 years ago 
I have checked the installation. Crash Reporter has already on my computer. I 
am not sure how to submit a crash report.

Original comment by suraj.ja...@gmail.com on 5 Jun 2015 at 6:27

GoogleCodeExporter commented 9 years ago 
The crash reporter should automatically pop up when it detects a crash.

So, without any debugging hint we cannot do anythoing. Sorry for that.

Original comment by sstrickr...@googlemail.com on 5 Jun 2015 at 6:58

GoogleCodeExporter commented 9 years ago 
It freezes explorer. Nothing pops up.

Original comment by suraj.ja...@gmail.com on 5 Jun 2015 at 7:21

GoogleCodeExporter commented 9 years ago 
Maybe you can try to save the process memory using task manager and send it to 
my via private mail (sven@tortoisegit.org).

Original comment by sstrickr...@googlemail.com on 5 Jun 2015 at 7:23