Affinity Mapping Orientation Process for Volunteer Validation

[ToledoPHD]

Overview This research was part of the UX benchmarking study to identify pain points for two volunteer groups during the organization validation process: 1) L.A. Works volunteers and 2) UCLA students volunteering as part of a course assignment.

Group 1: Synchronous orientation process w/ 30 minutes of Q & A. Group 2: UCLA students with hybridized format (some async video and slide sharing) w/ 15 minute Q & A.

By conducting this research, we hope to better quantify the experience of two sets of users during the orientation process, inform future studies, and validate changes in the orientation process. Data collection from user interviews, conducted by @bkobak33. Affinity mapping and presentation by author ( @ToledoPHD ) and @stephzh99.

Action Items

• [x] UX researchers meet to discuss plan
• [x] Consolidate previously collected qualitative interview data
• [x] Data analysis
• [x] Share findings

Related Issues UCLA student surveys: https://github.com/hackforla/food-oasis/issues/1431 L.A. Works orientation re-design: https://github.com/hackforla/food-oasis/issues/1296 UX Benchmarking: https://github.com/hackforla/food-oasis/issues/1144

[ToledoPHD]

• [x] Link to UCLA Survey responses for qualitative analysis. Only pre-survey used for this study.

• [x] Link to Internal FOLA volunteer responses for qualitative analysis.

• [x] Link to miro board used for affinity map.

• [x] Volunteer Orientation Affinity Map Presentation.pdf

• [x] Recording of presentation attached..

[staceyrebekahscott]

@GigiUxR Can this issue be closed? It looks like everything has been completed.