shawaj
commented
3 years ago Shaw is here talking about future production capabilities when the stuff they have produced already is so unreliable it has to be constantly rebooted.
The discord is full of people who have tried contacting Nebra for support for miners that have stopped working(not syncing, not receiving OTA's, constantly have to be rebooted) and receive no reply, or replies that are extremely delayed and with advice that is irrelevant.
We have a team of tech support that is helping customers every day. If you need support you can email us at support@nebra.com
I'm sorry if you feel that some of our support is "not relevant" but we have to go through various steps to determine and try to fix any issues. And the software is effectively a collaboration between Helium and manufacturers and it can take time to resolve issues.
We have a warranty on all products, but replacing them is a last resort and usually is not necessary.
Thedailygrind
cvolkernick
anthonyra
Marcximus
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Threenigma
Proposed Addendum to HIP 19: Revocation of Nebra’s Approval as a Helium Hotspot Manufacturer
Author: @AdaKuz Start Date: August 30, 2021, or upon adoption Category: Third Party Manufacturer Original HIP PR: 19 Tracking Issue: Unknown
Summary Terminate and revoke any and all approvals and/or contracts and/or agreements and/or relationships with Nebra and all it’s executive officers, including, but not limited to its CEO, Aaron Shaw. Furthermore, impose a lifetime ban for Mr. Shaw’s to have any involvement whatsoever, directly or indirectly, with the manufacturing of Helium hotspots and/or accessories that require Community approval.
Stakeholders
Solicited Feedback Feedback can be found at https://chng.it/7krsJvtv “Helium Community to Revoke Nebra’s Approval (HIP 19)”. This petition was started seeking the support of those affected by Nebra. Currently, over 110 people have signed the petition.
Further information discussed on Tactical Investing: https://youtu.be/pMiOo-QV9Fg
Detailed Explanation This proposal seeks Helium/the Helium Community to immediately terminate and revoke any and all approvals and/or contracts and/or agreements and/or relationships with Nebra and all it’s executive officers, including, but not limited to its CEO, Aaron Shaw. Furthermore, we are seeking Mr. Shaw’s lifetime ban from any involvement whatsoever, directly or indirectly, with Helium related projects that require the approval of the Community. Through its actions, Nebra has deceived its customers by offering and accepting payments for a product that they had no capacity to manufacture or deliver. Nebra has also allegedly edited its Terms and Conditions abdicating any and all responsibilities to their customers. These actions have been exacerbated by Nebra’s complete lack of communication since late July, 2021. All appearances illustrate that Nebra may be a fraudulent entity.
Seeking Nebra’s revocation from Helium and its Network is a fair and measured response to Nebra’s corporate conduct. Nebra has tarnished the legitimacy and reputation of Helium and caused irreparable damage. Nebra has orchestrated financial hardships for its customers; presumably to the benefit of Mr. Shaw. Through the revocation of Nebra’s and Mr. Shaw’s relationship with Helium, it is our hope that no further consumers will be harmed by their practices and that Mr. Shaw is denied participation in similar projects in the future.
In time, the Helium Network’s legitimacy and reputation will be restored.
Implementation Implementing Nebra’s removal as an approved manufacturer would be a phased approach coming into full effect on January 1, 2022.
Phase I On approval of this Addendum, Nebra’s approval is withdrawn. All Nebra hotspots currently on the network are transitioned to a third party updater. This includes all remaining onboards (approximately 4,324). No new orders for Nebra hotspots are accepted by Nebra or third party retailers.
Identify and engage a third party that will assume the updates for grandfathered and newly synced Nebra hotspots.
Phase II Although the Helium Network cannot dictate Nebra’s business operations, it is recommended that all open Nebra orders are fulfilled or canceled and refunded. Nebra shall be given until December 31, 2021 to fulfill open orders. Units not shipped by this date will be considered undeliverable and not permitted on the Helium Network. It is recommended that Nebra will cancel and refund any monies (including cryptocurrencies) paid. Third party retailers will invoke their own policies as it relates to refunds or store credits.
Phase III January 1, 2022: Administration of updates is assumed by a third party. The number of Nebra hotspots on the Helium Network is determined by February 1, 2022 and at such time, that number is finalized and no further Nebra hotspots may be deployed on the Helium Network.
Drawbacks In relation to the integrity of the Helium Network, there are no expected drawbacks. This proposal sets precedent and serves as a warning for other manufacturers that there are consequences to their actions.
Regarding individuals and businesses that chose to do business with Nebra: Their decision was an assumed risk. However, this risk is reasonably mitigated through the phase-in approach.
The Helium Network would require a third party updater to assume the maintenance of grandfathered Nebra hotspots.
Why shouldn’t Helium revoke Nebra’s approval? At this time there are no critical reasons as to why Helium should not revoke Nebra’s approval.
Rationale and Alternatives Nebra has tarnished the legitimacy and reputation of Helium and caused irreparable damage. Nebra has orchestrated financial hardships for its customers; presumably to the benefit of Mr. Shaw. Seeking Nebra’s revocation from Helium and its Network is a fair and measured response to Nebra’s corporate conduct.
The nature of the proposed revocation of Nebra makes this an “all-or-nothing” event. Either Nebra’s participation in the Helium Network is revoked, protecting consumers and the Network, or, Nebra is permitted to continue to the detriment of the Network and consumers.
Unresolved Questions How will grandfathered Nebra hotspots be updated? Who will administer this? Deployment Impact How will current users be impacted? Once a new updater is engaged, grandfathered users would not be impacted
Success Metrics The following metrics must all “pass” for a successful implementation of this proposal: