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helpdesk-z / helpdeskz-dev

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.
http://www.helpdeskz.com/
GNU General Public License v2.0
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Install Whoops! error #40

Open dividerbeam opened 2 years ago

dividerbeam commented 2 years ago

Hello, look:

http://wantu.ru:8099/install

Whoops! We seem to have hit a snag. Please try again later...

I'm doing everything according to the instructions, what's wrong?

dividerbeam commented 2 years ago

image

they are not even in the folder

image

michaelzap commented 2 years ago

I'm also having this issue. I see "file not found" when I try to view x.com/install and the Whoops! screen when I view x.com directly. This seems to be an .htaccess issue, but I don't see any reason for that.

I see errors like this in my server logs: [Tue Oct 19 21:42:53.301292 2021] [proxy_fcgi:error] [pid 10488:tid 139776204134144] [client 52.10.242.69:29462] AH01071: Got error 'Primary script unknown'

and various database config file not found errors in the application's log folder (because the install script hasn't run, I assume).

michaelzap commented 2 years ago

I'm also having this issue. I see "file not found" when I try to view x.com/install and the Whoops! screen when I view x.com directly. This seems to be an .htaccess issue, but I don't see any reason for that.

I see errors like this in my server logs: [Tue Oct 19 21:42:53.301292 2021] [proxy_fcgi:error] [pid 10488:tid 139776204134144] [client 52.10.242.69:29462] AH01071: Got error 'Primary script unknown'

and various database config file not found errors in the application's log folder (because the install script hasn't run, I assume).

Seems to be something related to the .htaccess file, since I do see the installation wizard welcome page if I go to: https://help.mydomain.org/index.php/install

The server definitely has mod_rewrite installed and working, and all files seem to be present. I've been trying to modify or simplify the .htaccess file based on other Codeignitor projects and what works for me with other subdomain projects on this same server, but so far I haven't gotten it to work. Anyone else have this issue?

michaelzap commented 2 years ago

Changing my .htaccess file to this resolved it for me:

RewriteEngine On RewriteBase / RewriteRule ^index[backslash].php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L]

(Replace [backslash] with an actual backslash - apparently those don't work here in the comments!)

francis150 commented 2 years ago

Same here https://support.seorockettools.com/install/ I tried changing my .htaccess file but no luck

Changing my .htaccess file to this resolved it for me:

RewriteEngine On RewriteBase / RewriteRule ^index[backslash].php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L]

(Replace [backslash] with an actual backslash - apparently those don't work here in the comments!)