hmcts / slack-help-bot

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Enable users to retry 'next' or 'create' etc. #499

Open hannah38 opened 3 weeks ago

hannah38 commented 3 weeks ago

Linked to recent issues with failing to get past form when documentation highlight generation fails:

Users was a Processing... that would never move past that because it had just failed in reality. The user had to fully restart the process. there was no option to retry the form they had already filled in.

Having the retry may not have helped in this situation but could be useful in future issues.