All devices except coordinator say "The device is disabled by Config entry."

[Chetic]

The problem

I've just bought a Sonoff Zigbee 3.0 dongle and I'm attempting to migrate to Zigbee Home Automation and it's a relief to get away from deconz and phoscon. The setup process has been a breeze in comparison.

My problem is all devices under Zigbee Home Automation are disabled and I cannot figure out how or why. The Device Info view for all devices show the message "The device is disabled by Config entry." with no further explanation. The only device that is not disabled is the coordinator device.

The pairing process worked flawlessly, and I see no errors in the Home Assistant log, even with debug logging enabled for ZHA. ZigBee communication seems to be running without issues.

I do not have any zha entries in my yaml configuration files, and nothing in the yaml files seem to indicate a desire to disable the entities.

What version of Home Assistant Core has the issue?

core-2024.10.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Container

Integration causing the issue

Zigbee Home Automation

Link to integration documentation on our website

https://www.home-assistant.io/integrations/zha

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant[bot]]

Hey there @dmulcahey, @adminiuga, @puddly, @thejulianjes, mind taking a look at this issue as it has been labeled with an integration (zha) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of `zha` can trigger bot actions by commenting: - `@home-assistant close` Closes the issue. - `@home-assistant rename Awesome new title` Renames the issue. - `@home-assistant reopen` Reopen the issue. - `@home-assistant unassign zha` Removes the current integration label and assignees on the issue, add the integration domain after the command. - `@home-assistant add-label needs-more-information` Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue. - `@home-assistant remove-label needs-more-information` Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

---

zha documentation zha source _{^{(message by IssueLinks)}}

[puddly]

Do you mean that newly joined devices become disabled after joining?

[Chetic]

All my devices are newly joined so I guess, yes. But the problem is I cannot find a way to enable them, or an explanation of why they are disabled

[puddly]

Could you enable debug logging for the ZHA integration, reload it, and disable debug logging? It will download a log.

[Chetic]

home-assistant_zha_2024-10-24T14-32-19.303Z.log Hope this helps

[Chetic]

I tried adding another device tonight and it worked right away. Seems to have been a one-off issue when I first set up ZHA.

Tried re-pairing the old devices and some of them did start working (mostly IKEA light bulbs). But the IKEA Trådfri Button simply will not work. It pairs every time without problems but no button presses are registered. And the battery percentage is sometimes 100% and other times 30 or so.

Any ideas?